On a couple of visits, I've brought attention to your dealership that the upgraded Mark Levinson sound system did not have any base sound. It's as if the subwoofer is in not working properly. But your dealership stated everything was working fine. I feel more should have been done to investigate this issue. Also, my vehicle sometimes shudders when switching gears. But your dealership also didn't do anything regarding this issue.
10/2/2024
Ariana R. VERIFIED CUSTOMER
Great customer service
10/2/2024
Bernardo M. VERIFIED CUSTOMER
Tino was absolutely great !
10/2/2024
Jesse N. VERIFIED CUSTOMER
Frank was very knowledgeable, kind, and efficient. No wasted time yet very friendly.
10/2/2024
Dietmar H. VERIFIED CUSTOMER
Tony and the rest of the Lexus team are totally awesome. As usual the service was fantastic.
10/2/2024
Bruce L. VERIFIED CUSTOMER
Chow is an excellent service advisor
10/2/2024
Steven J. VERIFIED CUSTOMER
Faustino did a wonderful job while I waited for my vehicle to be service He kept me informed of the progress. He is great to work with
10/2/2024
Lakina J. VERIFIED CUSTOMER
I was honestly bummed Tony was not there today as I heard he called out sick. I intentionally schedule my service appointment on days he works because he’s absolutely the best. However, Alyssa was very friendly and provided me with the best customer service as well.
10/2/2024
Andre T. VERIFIED CUSTOMER
Thanks again, for the great experience
10/2/2024
Brenda L. VERIFIED CUSTOMER
Faustino is awesome always does a great job with my vehicles.
10/2/2024
Paul A. VERIFIED CUSTOMER
Everyone at the dealership was Friendly and Efficient, I appreciate that kind of Service !!!
10/2/2024
Violeta D. VERIFIED CUSTOMER
Helen Kassel is always very helpful and makes the service experience seamless.
10/1/2024
Jeannie H. VERIFIED CUSTOMER
Tino was very kind helping us with our service appointment, thanks for the care we receive.
10/1/2024
Nathan V. VERIFIED CUSTOMER
COURTEOUS, polite helpful, friendly
10/1/2024
Asenath J. VERIFIED CUSTOMER
Highly satisfied
10/1/2024
Sally L. VERIFIED CUSTOMER
As always Christian Santos provided professional, friendly, helpful service. I always feel like I can trust his recommendations, and not someone trying to upsell me services. He is communicative and I appreciate his service. I'm a very happy and satisfied customer.
10/1/2024
Jayce W. VERIFIED CUSTOMER
Alfred was very helpful. Upon seeing the numerous warning lights on, he immediately set me up with a loaner car knowing it would take some time to determine the problem. He also kept me updated.
10/1/2024
Daniel B. VERIFIED CUSTOMER
Very professional.
10/1/2024
Jeffrey M. VERIFIED CUSTOMER
George was very informative and clear of what needed to be done to my car for my next service which is a major one (60,000 miles). He also gave me options to do any of the services today. He also gave me pricing options for my next service. I thank him for preparing for my next service. All I wanted today was an oil change, and he didn’t push me to do anything else, but gave me options. Thank you for your service today George, it was a great calm experience.
10/1/2024
Loc C. VERIFIED CUSTOMER
Tino and his team has always been providing their best!!
Thank you all