Tino is awesome. He is the gold standard that defines the Lexus service experience. He deserves a promotion to the nature and integrity that is his ability. Or an extra week paid vacation.
1/7/2025
Sean P. VERIFIED CUSTOMER
She's very nice and knowledgeable
1/7/2025
Robin K. VERIFIED CUSTOMER
Excellent service and Alyssa White was extremely helpful and very nice to work with.
1/7/2025
John T. VERIFIED CUSTOMER
Frank did an excellent job from start to finish to make sure I was taken care of and completely satisfied with the service done on my Lexus! Great job!
1/7/2025
Chris A. VERIFIED CUSTOMER
He was helpful, friendly and professional
1/7/2025
Sara B. VERIFIED CUSTOMER
Tony was awesome as always!
But the service porter, Daniel, really stepped up and went above and beyond for me.
I was there for a basic oil change and waited for the service to be done because Tony is on it and gets me in and out of there quickly.
While I was waiting, I accidentally spilled my Starbucks drink. I was so embarrassed and asked for a mop so I could clean it up. Daniel, one of the service porters, came with paper towels and a mop. He was so nice and cleaned it up for me. I have seen him around when I’ve come to the dealer in the past and he is always smiling and working hard. I appreciate him so much and want him to know his a hard work and kindness do not go unnoticed. He actually made my day.
1/7/2025
Dennismund L. VERIFIED CUSTOMER
Frank is good…
1/7/2025
Pedro L. VERIFIED CUSTOMER
Thank you Christian Santos it was all good
1/7/2025
Mary M. VERIFIED CUSTOMER
Tony was awesome. He was able to assist me and advise me regarding my visit. Vi was very satisfied with the service department. I had two other encounter with members of the service department and the were all courteous and helpful.
1/7/2025
Donna C. VERIFIED CUSTOMER
Waited 2 hours with an appointment while all they did was a tire rotation and checks brakes and fluids. Asked for windshield and windows only to be washed. Neither were. My settings were also messed up. That amount of time to wait with an appointment for basically nothing done is unacceptable
1/7/2025
Lisa N. VERIFIED CUSTOMER
Alyssa provided excellent customer service!
1/7/2025
Alfred N. VERIFIED CUSTOMER
It was great, he got me out in a very good timely matter.
Thank you
1/7/2025
Pamela T. VERIFIED CUSTOMER
Alyssa was great! I’m going to ask for her every time!
1/7/2025
Thomas S. VERIFIED CUSTOMER
Tino did a great job in explaining the recommended services.
1/7/2025
Sachiko G. VERIFIED CUSTOMER
It was my first experience with your service center and I have to tell you that I’m beyond impressed! Christian Santos was extremely helpful and very professional. My car service was completed quickly and everyone I encountered was super friendly and quick to answer questions. Thank you all for such a pleasant experience.
1/7/2025
Jeanette M. VERIFIED CUSTOMER
Alyssa was great to work with. I honestly haven’t had the best experience working with Crown Lexus. Alyssa was friendly and willing to listen to my questions/concerns. She took the time to look into the issue and reassure me that my maintenance plan was accepted at this location. There should be no issues with honoring it. I was about to cancel my premium maintenance plan as the vehicle was purchased at a dealership up North. I also shared with Alyssa I was on a time crunch and she got me in and out and a loaner car pulled up for me. I feel like she went over and beyond to help and made the experience better. I also enjoyed working with a female. Usually the male workers would try to sell me on additional services.
1/7/2025
Carla C. VERIFIED CUSTOMER
Tino always take care of my car. He always keeps me updated on my service which I appreciate and always, always honest!! Thx Tino!
1/7/2025
Zipora S. VERIFIED CUSTOMER
Tony was a delight to work with. Wonderful engaging personality that lures me to come back.