Tony kept me aware of services would be required on my next visit. I was told how long todays service would take and his accuracy was appreciated.
12/27/2024
Mickey E. VERIFIED CUSTOMER
Michael kept us updated as to what was happening to our car every step of the way. Thanks Michael.
12/27/2024
Camille P. VERIFIED CUSTOMER
My maintenance light still on.
12/26/2024
Ron L. VERIFIED CUSTOMER
I’m trying to use your services but they are ridiculously expensive.
But Mark was an excellent customer service giver.
12/25/2024
Karen A. VERIFIED CUSTOMER
Already spoke to manager regarding my concern
12/25/2024
Iiyuan H. VERIFIED CUSTOMER
Very good!
12/25/2024
Apryl D. VERIFIED CUSTOMER
Frank was great. Thank you Frank!
12/25/2024
Freddie L. VERIFIED CUSTOMER
Just want to say thank you again for another great experience with your service center at Crown Lexus Ontario and the customer sevice and knowledge Mr Chow gave us was above and beyond , I wouldn’t go anywhere else, 5 Stars is not enough thank you again Mr Chow and Crown Lexus of Ontario??????????????????
12/25/2024
Janae L. VERIFIED CUSTOMER
Mark was great he is always very nice and accommodating
12/25/2024
Pedro S. VERIFIED CUSTOMER
Very attentive and respectful, help out alot and got me through service quickly.
12/24/2024
Adilene M. VERIFIED CUSTOMER
Eric @ vehicle service dept. is very kind to customers. Steve @ customer service dept. explained how to use the park and break of my car with patient. Thank you all!
12/24/2024
Karen O. VERIFIED CUSTOMER
Good Guy
12/24/2024
Tamara F. VERIFIED CUSTOMER
Your prices are way to high. I got charged
$736.00 for an oil change and transmission oil change. Then I was insulted by being told it's high because you use factory parts ? For an oil and transmission oil change. Then I was told I need oil filter for %86.00 and then told by Orielly auto parts that the filter was fine and then told my air conditioner filter needed replaced for $96.00 ,which I bought at Orielleys which I purchased for $30.00 and Inststalled in 4 minutes. Then I was told my battery needed replacing for $357.00 and I got a quote from Pep Boys for a better battery for $156.00 installed then I was told my alignment needed repair foe $195.00 I then took my car by America's tire store and told my alignment was fine . I could go into my ball joints but wont.i have purchased 4 cars from your dealership and check my service record over the past 10 years and I feel really upset with your service department and won't be back again . Thanks
12/24/2024
Myriam C. VERIFIED CUSTOMER
I come from the Central Valley and very thabkfulfor your service
12/24/2024
Donald S. VERIFIED CUSTOMER
Very happy with Frank.
12/24/2024
Josh R. VERIFIED CUSTOMER
Helen provided excellent service.
12/24/2024
Noel V. VERIFIED CUSTOMER
A few days ago when I made my transmission service appointment by phone, I was quoted a price around $350 for the service. When I went into the dealership during my appointment today, the price was raised to $461. I explained the situation and price discrepancy to Mark Gray. He immediately responded with understanding and apologized, telling me that he would adjust the price to what I was expecting. I was supremely grateful for his support and trust in me, and his willingness to do right by me without hesitation. I appreciate him. Give this man a raise.
12/24/2024
Junli P. VERIFIED CUSTOMER
I went to a Lexus dealer today to get the system updated. The receptionist Michael was very good! Thank you for your enthusiastic service. See you next time.