Crown Lexus of Ontario Auto Repair Center

I was told and sent a text, while in the office waiting on my car, a numberof problems that needed to be fix on my car including the battery I came to buy and replace, which I did. However, when the car was return to me there were three light that were on on the dash board so I went back and ask why were these lights on, as I had never seen them before, and was told I had to pay $200.00 more so the car can be place on the diagnostic machine to find out what it is. So I refuse and asked to speak with the manager, who I asked how come they were able to diagnose all the other problem that is well over $6,000.00, but the machine didn't say anything about the lights that were on my dash board, which included my ingine light? So he claimed since the car came in towed they could'nt have seen the lights, even though I explained that it was the first time I saw the lights. Anyway he said he would waved the $200.00 fee and have them put it back on the machine after two and three quater hours I was told that they the machine indicated that in was in a certain area and when they looked in that area, still with uncertainty, they realized that it is either one of two sensors so I would have to pay over $1,200.00 to get it fix. So I left feeling very upset and disappointed in Luxus. When I finally got home, I discovered thst none of the windows, apart from the one on the driver's side could open. So I call back and the office and asked for the advisor I was dealing with, Alfred Nungaray, told him the problem I was having with the windows and he suggested I bring the car back so he could what's wrong.I am so frustrated and extremely unhappy, to the point of thinking about going on all my social media, startinh with Twitter to let people know of my bad experience at Crown Lexus in Antario, yesterday.

I would like to say every time I come to Crown Lexus every one is so nice,and my car is always service within the time they tell me,that I really appreciate,Tony Hang thanks for helping me and making my experience enjoyable.

Very good service thank

No problem!

Pleasant experience.

I’d been going to tony for my lexus services since 2011. I had couple of lexus car and very satisfied with it. Tony take care of his clients and very honest and reliable person. Hard to find a service advisor like him.

Everything was fine.

Great customer service

Faustino went above and beyond to help me get my car repaired! He always professional and kind and keeps me posted on my car!

10/10 as always Tino!

He is very helpful

Jarrod is the reason I take bothy Lexus to your dealership

Very satisfied.

Alfred was kind, thorough and knowledgeable. I really appreciate the attention he paid to my service needs. He is a rare jewel there should be more people like him. He suggested maintenance that I would have overlooked that turned out to require repair. I am overly thankful to your superstar employee. He is the best. Thank you so much Shawn

Alfred, has Excellent customer service and very friendly.

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Thank you

Thank you for your help on a quick and easy service day.

excellent service

Faustino was great. He was very professional and kind and he made sure that our needs were met throughout. My wife and I felt very comfortable talking with him. it is because of him that we would continue to return to Crown Lexus for our service needs of bout our IS350 and RX 350.