I do not need to be contacted. Helen did a great job but she was not the advisor I scheduled my service with. Because of a problem with Lexus scheduling software I was told my preferred advisor would be there the day of my service but in fact it was his day off. This happened twice. Everything ended up working out okay but Lexus needs to fix the scheduling.
12/14/2024
Jayson R. VERIFIED CUSTOMER
George was an amazing service technician. I do have to say that after leaving the service I did notice that my check tire pressure light was on. I don’t recall it being on when I arrived.
12/14/2024
Icilda W. VERIFIED CUSTOMER
Just one thing, was disappointed that the technician did not detect that my battery was low when I was there for service on 11/22.
12/13/2024
Holly G. VERIFIED CUSTOMER
When I picked up my car my service rep presented me with a list of items my car needed. Why was I not called BEFORE we came to pick up my car. This is a waste of my time. In the past, my service rep called me to discuss the recommended service items. Now, if I want addition service, I will need to arrange to take my car back in.
12/13/2024
Daniela F. VERIFIED CUSTOMER
Great service !
12/13/2024
Arturo E. VERIFIED CUSTOMER
Tony is the man. Appreciate much about the service. That was great customer service.
12/13/2024
Melinda A. VERIFIED CUSTOMER
You’re the BEST Tony, thank you
12/13/2024
Rod V. VERIFIED CUSTOMER
Alyssa, is very professional and has a lot of experience, and one thing that I noticed is that if she has a question she asked her coworkers and that is very impressive, being a team player goes a long way. You guys are truly lucky to have this individual work for your company.
12/13/2024
Latanya M. VERIFIED CUSTOMER
I would be very interested in receiving a survey. Alyssa takes great care of me..
12/13/2024
Lisa J. VERIFIED CUSTOMER
Helen was very helpful and friendly. I had a question about my service after I left the dealership, and she answered it immediately. Always a great experience at Crown Lexus.
12/13/2024
Tim G. VERIFIED CUSTOMER
Chow is the best.
12/13/2024
Sara B. VERIFIED CUSTOMER
Chow was great! He helped get my vehicle serviced quickly and was very helpful and provided great customer support.
12/13/2024
Harmoni H. VERIFIED CUSTOMER
Frank was great
12/13/2024
Chun Nei. VERIFIED CUSTOMER
Good
12/13/2024
House Of. VERIFIED CUSTOMER
Great service
12/13/2024
Maurice S. VERIFIED CUSTOMER
Great service.
12/13/2024
Danny N. VERIFIED CUSTOMER
Is very good
12/12/2024
Julia P. VERIFIED CUSTOMER
The service was excellent and much appreciated!
12/12/2024
Sid O. VERIFIED CUSTOMER
Tony is ‘the best’!
12/12/2024
Yahaira T. VERIFIED CUSTOMER
Christian Santos, always has an outstanding Custumer service and understanding of your vehicle needs. He’s friendly and attentive and always working the extra mile for customers satisfaction. I appreciate his services.