From the moment of my arrival at Crown Lexus, George Gonzalez went above and beyond in the personalization of my service ensuring that I was greeted quickly and that my and my vehicles needs were met fully. He patiently listened as I reviewed the concerns I had about the performance of the vehicle and He was very thorough in explaining all the protocols and recommendations that were made by the vehicle manufacturer. He was extraordinarily knowledgeable about the vehicle components and educated me on some nuances about the vehicle for which I was previously unaware. George extended extraordinary patience to me and I never felt rushed at all. If I didn’t know any better, I would have thought I was George’s only customer that entire day! Overall, George demonstrated it The Lexus Way, but his own way, which to me put the icing on my Crown Lexus Customer Experience!
11/10/2024
Kevin Z. VERIFIED CUSTOMER
Fast and easy, knowledgeable and efficient
11/10/2024
Gabriella H. VERIFIED CUSTOMER
George was super helpful and attentive. 10/10 customer service and communication.
11/10/2024
Hussein H. VERIFIED CUSTOMER
Thanks for taking care of business;
11/10/2024
Linda W. VERIFIED CUSTOMER
Mark was very kind and respectful! He definitely is an asset to Crown Lexus! Thank you! ????
11/10/2024
Ernest G. VERIFIED CUSTOMER
Tino goes above and beyond to make sure everything is above satisfactory.
11/10/2024
Kristie H. VERIFIED CUSTOMER
Tino is extremely helpful and honestly the best
11/9/2024
Eddie C. VERIFIED CUSTOMER
Thanks Alyssa
11/9/2024
Maryam A. VERIFIED CUSTOMER
Very helpful. Very professional. Very understanding to my needs. Went beyond himself to make sure that my needs were meet.
11/9/2024
Lauro P. VERIFIED CUSTOMER
Mr Connor is very professional on what he is doing…very respectful.
11/9/2024
Yvonne G. VERIFIED CUSTOMER
My experience was excellent!
11/9/2024
Mostava R. VERIFIED CUSTOMER
Frank was exceptional. He helped us look up our history of vehicle to make sure what was done and what needs to be done. He went above and beyond. Extraordinary advisor. Thank you.
11/9/2024
Mario G. VERIFIED CUSTOMER
Treated first class. Service was excellent. Highly professional in all aspects.
11/9/2024
Marcia L. VERIFIED CUSTOMER
Alfred was professional and answered all of our questions and concerns He provided a loaner car when he realized it would take many days to repair our car. He listened to us and answered our concerns honestly. He provided excellent customer service.
11/9/2024
Lizbeth B. VERIFIED CUSTOMER
8 of 10
Check in, rental and turn around was quick. I understand that we had very high winds and it couldn’t get washed. I was ok with that because I had washed it a day before. When I picked it up my windows were not just dusty but dirty. They turned on the wipers (not sure why) and left my windshield dirty, my driver side and passenger as well.
11/8/2024
Alan D. VERIFIED CUSTOMER
Very professional and timely
11/8/2024
Carmen P. VERIFIED CUSTOMER
Very professional
11/8/2024
Edward T. VERIFIED CUSTOMER
Great experience, only suggestion is to clean the waiting area a few times during the day. There were did wrappers and some cups sitting on the tables.