Crown Lexus of Ontario Auto Repair Center

My service writer Tony, was very professional and really helpful ,I really appreciate everything he did for me. Nice guy ,a good team member.????

Excellent customer service from Christian Santos

This was my second service visit and the feeling was completely different than the first. Please understand that my vehicle hit 30,000 miles so maybe there is supposed to be a difference fron my initial visit at 25,000 miles. The tech during my first visitwas very informative and friendly. I ended up sending a positive review on that interaction. But on this most recent visit, the initial interaction was great. There was a common affinity for a sports team so we got to talking but shortly after that I got hit with multiple up sells in the price range of $1000. There’s no way in hell that a car with 30,000 miles should need $1000 in upgrades. I did the research on everything that was being proposed and they’re not even within manufacturer recommendations. Honestly felt like it was a money grab, and I have really considered going to a different Lexus dealership for service in the future. The reality is if I would’ve got the initial service tech that I requested I probably would not be feeling this way. But instead, the tech I requested was not available so I took whoever was left and then ended up with Frank the five month guy who is doing what is best for Frank and the business but not for the customer. Yes I understand, preventative maintenance will definitely help, but if it’s not a manufacture recommendation there is a significant chance it’s not needed. I didn’t think the service department would be a place where you guys would try to do the money grab but then again a lot of people that buy into these vehicles come from money and are naïve enough to pay whatever you all ask. Please don’t get me wrong, Frank is a nice guy. I just hope that this is not a culture that you’re promoting to your techs

Alfred and the team were great. Looking forward to coming back for any of my car needs.

Fantastic service and service agent Very happy with all the stages of service

Michael provided great customer service.

The service was amazing. Christian was a pleasure to be helped by. He was very patient and informative. Businesses need more employees like that. Tremendously pleased.

Very satisfied. Very kind, gentle, patient, and explains things well

Tony is the absolute best! Always the most awesome customer service 5+ stars all day long .. Being a Director of sales, in the customer service industry for 40 years, I know first hand what it takes . Tony and his service team at Crown Lexus are second to none when it comes to customer service and that is truly why I have owned a Lexus for 25 years, I currently own two.. The honesty and the trust that Tony provides is everything.. Thank You Tony for always being great to work with.

I am very satisfied

Good service

for loaners it be nice to get the same vehicle or higher level. Might be a good test drive for someone looking to trade in their vehicle or for the future buyer.

Outstanding job by Ms White. She was once again exceptional in her service. She was extremely professional, courteous, patient, timely and very knowledgeable. I appreciated this great service!

It was a pleasure working with a very helpful service advisor. Crown Lexus is fortunate to have an excellent employee like Tony Hang who provides a total customer service satisfaction. Thank you.

Thanks for service with fast & kind..

Chris was so kind

Welcome ????

Great work by Tony Hang

Alfred is absolutely amazing at doing his job. He has exceptional customer service skills and understands the importance of handling a customers car. Overall he made my experience easy and quick. He also handled any questions or concerns I had with complete professionalism. Give that man a raise!

The mechanic reviews the other issues with my vehicle and gave me a comprehensive analysis of work needed to bring my vehicle to top condition.