While the service folks were friendly and helpful I was a little discouraged that it took almost 90 minutes to complete an oil change. I made an appointment and feel that my car wasn’t a priority. I’ve never had this routine procedure take that long. Not sure if that is standard for your service department?
12/21/2022
Meghan M. VERIFIED CUSTOMER
Rebekah was great! Provided kind, personal service through every step of the process!
12/21/2022
Linda M. VERIFIED CUSTOMER
As a senior particularly helpful with mature vehicle discount. Had significant work done and had to leave the car overnight. Shuttle service was extremely helpful and well done. Nick is an excellent employee.
12/21/2022
Shashikant P. VERIFIED CUSTOMER
Very good working
12/21/2022
Gary Z. VERIFIED CUSTOMER
He is always friendly and knowledgeable. I am always happy to find that he will once again be my service technician.
12/21/2022
Melissa M. VERIFIED CUSTOMER
Thank you so much for extending the paint warranty. I don’t know what I would have done.
12/21/2022
John K. VERIFIED CUSTOMER
Rebekah was great !
12/20/2022
Ann B. VERIFIED CUSTOMER
Great service - very professional and courteous!
12/20/2022
Jay M. VERIFIED CUSTOMER
This is the second time I’ve had my car in where I mentioned I needed it back mid afternoon but did not hear anything until after my work day ends and I am stranded at work. It’s the lack of hearing anything that is frustrating. A simple call saying things are running behind schedule would give me the time to plan things appropriately. Instead the first time I learned my car needed to be finished overnight. And today I didn’t hear anything until 515. This leaves me scrambling and frustrated. I service 3 cars with boch Honda. And it’s this type of experience that makes me consider going elsewhere
12/20/2022
Joelle P. VERIFIED CUSTOMER
I liked the text update during service
12/18/2022
Tadahiro S. VERIFIED CUSTOMER
I have been always satisfied with supports from Amanda.
I won’t come without her for sure.
12/18/2022
Lena M. VERIFIED CUSTOMER
I noticed that after I got all my new tires changed, the rims was marked & scratched. It looked ugly which made me disappointed with the service. Actually, all the rims were very nice & clean before I got the new tires changed. I bought my car at Boch Honda West , brand new CRV EXL ,2019 .
12/18/2022
Sunil P. VERIFIED CUSTOMER
This is my 2nd time of disappointment and perhaps last time. I got my oil change done today and was charged double of what I was initially quoted during appointment booking. Please stop advertising your 69.99 oil change for the sake of god.
12/18/2022
Achol M. VERIFIED CUSTOMER
Okay I will look forward to survey.
12/18/2022
Michael W. VERIFIED CUSTOMER
Enjoyed working with Eric. He was very informative with things requiring attentions and helped with prioritizing works that are more critical.
12/17/2022
Vijay M. VERIFIED CUSTOMER
Thank you!
12/17/2022
Charles B. VERIFIED CUSTOMER
Eric took my call late one night about my car not starting. He gave me a solution that worked and got me in for repair the very next morning. Eric was excellent in communication and my car was delivered repaired and on time.
12/17/2022
Molly T. VERIFIED CUSTOMER
Very nice, job done well. Thank you.
12/16/2022
Mark S. VERIFIED CUSTOMER
Great service! Thanks!
12/16/2022
Robert S. VERIFIED CUSTOMER
Fixed the car earlier than scheduled.
Kind professional service