We’ve taken our cars to Germain Toyota for many years. Excellent service and professional staff!
7/26/2023
Sherri L. VERIFIED CUSTOMER
Usually when my tire pressure light comes on, I take my car in and air is put in the tire at no cost. This time I went in for the same thing and was told I needed a tire pressure kit that would cost $88. I never really got an explanation why. If I did, it wasn't clear. I also asked based on my mileage what maintenance I needed. Never got a clear answer on that one either.
7/26/2023
Wader C. VERIFIED CUSTOMER
Excellent comunicación
7/26/2023
Harka R. VERIFIED CUSTOMER
Time I waiting to get service is terrible.At same time service charge is extra seem like scam. From 2009 I used Toyota service but this is only terrible and **** place I been.
7/26/2023
Murray M. VERIFIED CUSTOMER
Very good service by the mechanic. Excellent support by all the staff. Will be back again.
7/26/2023
Prasad C. VERIFIED CUSTOMER
Chris Curtis have a great service i
7/26/2023
Thanh T. VERIFIED CUSTOMER
They did very good job
7/26/2023
Janet F. VERIFIED CUSTOMER
Fast service at a fair price! Thank you!
7/26/2023
Mary D. VERIFIED CUSTOMER
All I am going to say is my purchasing experience was not good.
7/26/2023
Anna C. VERIFIED CUSTOMER
Very knowledgeable and helpful
7/25/2023
David P. VERIFIED CUSTOMER
Job completed in excellent time. Very appreciative of the use of a loaner vehicle.
7/25/2023
Bethany H. VERIFIED CUSTOMER
She was nice and friendly.
7/25/2023
Noah A. VERIFIED CUSTOMER
The absolute worst dealership I have dealt with. Service NEVER answers the phones. I even called while in the waiting room while watching 4 service writers standing at a single desk on their phones talking. Got sent to a voicemail. Amy is very unprofessional, and quite literally has absolutely no clue what she is talking about. I went in with a noise issue with my vehicle and left with that same noise still occurring. Mind you I purchased this vehicle 4 weeks ago. I was then told that I would have to cover whatever is causing the issue (after the finance manager and salesmen told me they will have it covered) even thought I called 2 weeks after I purchased it to schedule an appointment! Paul is nice, but if he truly cared about his customers he would push a bit harder for things to be looked into. Germain Toyota is horrible. Carmax is a better dealership, which is absolutely awful. I will not be back to service my car here.. only under warranty will I return.
I would never recommend any of my friends and family to this dealership. 1 star, if I could give negative I would.
7/25/2023
Jeffrey M. VERIFIED CUSTOMER
Mahogany was great. Very efficient.
7/25/2023
J Matthew. VERIFIED CUSTOMER
No issues noted, thank you.
7/25/2023
Bobbie W. VERIFIED CUSTOMER
It took 3 hours to do an oil change and tire rotation for a scheduled non-drop off appointment.
7/24/2023
John C. VERIFIED CUSTOMER
Chris did a very nice job overseeing the service on my 2020 Avalon. I was very satisfied.
John C
7/24/2023
Dorothy D. VERIFIED CUSTOMER
He is so personable and genuinely concerned with any issue you might have, he is a great asset to your Toyota business. I really liked him, very knowledgeable too!
7/24/2023
Mamadou K. VERIFIED CUSTOMER
Chris is the Best !!!!! He is always available,welcoming going beyond and above to provide the best assistance ever for his customers.He is the Only and real reason I chose this location for my vehicle services.
7/24/2023
Evan K. VERIFIED CUSTOMER
Appreciate the service. Matt does a great job explaining what is needed.