Jared marriman went above and beyond and was considerate of my time, thanks Jared.
7/13/2023
Darrin M. VERIFIED CUSTOMER
Chris Curtis is a first class professional in every way. An extremely valuable asset to the Germain family of dealerships.
7/13/2023
Janice J. VERIFIED CUSTOMER
They said they rotated the tires but they did not. I'm sure you are counting it towards the 5 free service visits I get when buying the car. I don't think that is fair when you didn't do anything.
7/13/2023
D'Lacy S. VERIFIED CUSTOMER
Thanks!
7/12/2023
Mike B. VERIFIED CUSTOMER
During my service I asked for an alignment check to see if my vehicle needs an adjustment. I did not receive one. I also asked for pricing for an upcoming suggested manufacture service and did not receive the pricing as well.
It appears there has been a lot of turnover at this Toyota dealership. I have only had my vehicle serviced at this Toyota dealership and it has been hard to build rapport and familiarity with one service member. I would also like to request a specific mechanic and that has been difficult to do so. I am hoping with the new service director that I had met, it will be a smooth transition in the future for upcoming services.
7/12/2023
Diana F. VERIFIED CUSTOMER
Zak was very helpful, informative & friendly. He was very prompt in notifying us when both of our cars were done. Thank you Zak!
7/12/2023
Deidrice G. VERIFIED CUSTOMER
We’ve never met a more knowledgeable & warm friendly service mgr. In the entire 34 years that I’ve been driving ( and servicing ) vehicles ! His memory is incredible and his manner makes it clear that he wants to help the Germsin customer have a good & memorable experience with their car issues. I recently saw 1st hand Chris handle a difficult & unreasonable customer masterfully & I feel sure that his profession attitude brings in customers to the sales Dept.
7/12/2023
Asongacha M. VERIFIED CUSTOMER
Good service
7/12/2023
Valerie W. VERIFIED CUSTOMER
She was so very attentive and nice!
7/12/2023
Fredrick M. VERIFIED CUSTOMER
Was a great service visit
7/12/2023
Jean C. VERIFIED CUSTOMER
I arrived early for my appointment
I was there over four hours. After waiting about two hours, I stopped at the service advisors desk to let him know I would be out side walking around the lot in case he needed me. At that time he told me my car should be just about done. While stretching my legs and getting some exercise, I seen my car still setting on the lot, when I mentioned it to the advisor he said it probably hadn't been taken In to be serviced. I received a text concerning the multi point inspection, I wasn't able to open the text. I went back to the advisor discussed the multi point inspection and approved two items for additional service. He said it should take an additional 45 min, it took another hour and 15 min.
7/12/2023
Wendy S. VERIFIED CUSTOMER
They were very courteous and did a very nice job on my car.
7/12/2023
Willard P. VERIFIED CUSTOMER
Ok thank you
7/11/2023
Bill B. VERIFIED CUSTOMER
I left a msg for her to call. Have not heard from her yet. Overall she did a very good job
7/11/2023
Daniel M. VERIFIED CUSTOMER
Chris is the man
7/11/2023
Tim S. VERIFIED CUSTOMER
I appreciate how u prioritized me
You were friendly professional and knowledgeable
Thank you
7/11/2023
James R. VERIFIED CUSTOMER
You're welcome.
7/11/2023
Grahame B. VERIFIED CUSTOMER
Truly a fantastic customer experience from beginning to end. Some people say don't service your car at a dealership. I completely disagree at Germain!!!