My 9 am appointment for a simple oil change turned into a 2 hour wait. I thought making an appointment would make it a speedy process.
6/24/2023
Katherine P. VERIFIED CUSTOMER
I always have a good experience with your service department!
6/24/2023
Robert B. VERIFIED CUSTOMER
As before, I found it easy to make an appointment, reception was cordial & efficient & service wait time was as expected. Very spacious waiting area, coffee good, but would have enjoyed some small nibbles!
Your new system in providing status and recommended/needed repairs/replacement worked very well. I was impressed. Your technicians have to be IT also!
6/24/2023
Paul F. VERIFIED CUSTOMER
Wonderful staff and great service from them
6/23/2023
Mitchell H. VERIFIED CUSTOMER
Chris is great! Nice and polite
6/23/2023
Chelsea K. VERIFIED CUSTOMER
Chris was so helpful and nice. He didn’t push me into purchasing anything and gave me solid advice. He’s my favorite person I’ve worked with at Toyota so far.
6/23/2023
Yvonne D. VERIFIED CUSTOMER
Very courteous and pleasant. Willing to help you with any concerns you may have.
6/23/2023
Anthony L. VERIFIED CUSTOMER
Teresa is good just the pruce is bad
6/23/2023
Queen H. VERIFIED CUSTOMER
Everything was fine, and I was happy ????
6/23/2023
Mary W. VERIFIED CUSTOMER
Very nice and gracious
6/23/2023
Mike B. VERIFIED CUSTOMER
Team was polite and kept me informed on the progress of my van.
6/23/2023
Kyle W. VERIFIED CUSTOMER
The length of time it took to complete the work seemed excessive.
6/22/2023
Mike R. VERIFIED CUSTOMER
I am very particular about my vehicles. Teresa does what I want and makes suggestions for other prevention maintenance. She is underrated .
6/21/2023
Adebowale O. VERIFIED CUSTOMER
It is always a joy to work with Mahogany. She took time to understand the needs of my vehicle and worked to fashion an acceptable plan that I could afford. She is a great asset to Germain.
6/21/2023
Thomas T. VERIFIED CUSTOMER
No issues at all. Thank you !
Tom
6/21/2023
Rod H. VERIFIED CUSTOMER
I keep going back to Germain because of the great service from Teresa. Thank you.
6/21/2023
Thomas M. VERIFIED CUSTOMER
Mahogany was great! Matthew was far from it.
6/20/2023
Robert S. VERIFIED CUSTOMER
Treasa the service was great but I have to bring my truck back all the fault codes came back I will seat up a new appointment
6/20/2023
Larry H. VERIFIED CUSTOMER
Good service
6/20/2023
Melanie G. VERIFIED CUSTOMER
Are you kidding me? He is a condescending jerk. He wouldn't know customer service if it smacked him in the forehead. If I knew the ladies name who I asked help from I would tell you about her as well. These people are a joke.