Germain Toyota of Columbus

The check in person was great We sent a message to discuss some of the suggested services and no one contacted us. We also left a voice mail but because of no return call we just picked up our car. Mahogany was great and informative. Just wish we could have talked to tech

A very good job!

The service took way too long. My whole day schedule was a mess because I decided to get my service. It was a very stressful day because of that

Very good

Washer fluid sprayed on the back window and down the tailgate. Passengers seat moved back and down. Glove compartment items out of order. Since when does an oil change involve the glove compartment, passengers seat and glove compartment? Won't be back for sales or sevice.

Everything was excellent

Mahogany was great!!

Zac was amazing ! Nice and polite. This comment has nothing to do with Zak but anytime I get my car back after service I always have black handprints all over on the inside of my door. Someone should wipe those down before the customer gets to the car. It’s frustrating to see it happen multiple times not just once.

Thank you Zak Carradine was great

I like your services and good work done thank you

This was the best “trip” for service I have had. 30k checkup. Found out I needed one new tire. In at 9:15, out by 11:25. Very happy. Thx

Yes

Thank you

My passenger seat was filled with dirt & debree and I noticed there was no covering put in my car that is usually placed when having service done.i was in a hurry to pick up my grandson so I couldn't go back in to talk to anyone. I was very upset

Fast courteous service...well done!

Excellent Service! Very Courteous Staff

I appreciate the speed in which they worked. That was wonderful.

I had brought my car in for a oil change and four wheel alignment about two weeks ago. Everything was fine when I brought it in. It was a standard oil change and alignment. When I left the shop, before I got home, my engine maintenance light came on and I was concerned because it was not on prior to the services that I received at Toyota. So I made an appointment and took it back. I was told that they just forgot to reset it although I asked for a diagnostic done. They just reset it and refilled the windshield wiper fluid because it was bone dry although I was originally told that they have filled all of my fluids when my oil change was done. I took my car back earlier last week because I was concerned that the engine maintenance light came back on shortly after leaving Toyota again before I got home. I was made to fell like I didn’t know what I was talking about. When I first got there, I was told that they just forgot to reset it again and it was the light to notify me that my oil needs to be changed. but then I insisted for a diagnostic to be done because I had never had this particular light show up. I was fine with paying that price. I had planned on getting a diagnostic and then bringing my car back so that way I can get the actual work done. My meeting at that time was doing my work lunch, so I was not prepared for all the sudden changes that will soon occur. I only agreed to go through with the rest of the service because I felt pressured to do so and it was made to seem that if I didn’t agree to it right then and there, that my vehicle would not be drivable. I tried to explain that but again did not feel heard just pressured to go through with the service. When I asked questions regarding waiting for the service or finding the part elsewhere, I was brushed off and told “good luck” in a sarcastic tone. I even mentioned shopping around and was told that i could only get it from Toyota. The original price that I was quoted was almost $700. I was confused why it was so high but also why the parts was not covered under warranty. Eventually, he explained to me why it was that but it would have helped me understand the quote if we would have had that conversation when he first quoted me the price. I was trying to ask questions about the service, coupons, and finding the part but the tone and body language and answers from the person made me feel like I was wasting his time. No customer should ever be made to feel like that. After some conversation, we were able to get the price down to $429 which I was 100% okay with paying especially since I was not that far over the 36,000 mile warranty and was within 36 months. It turned out that Toyota did not have the part that they needed for my car so I was told to keep the rental overnight because my car has been taken apart already and would not be available until the following day. When I went to go pick up my car, I was told that I will have to pay a little over $300 to get my vehicle. There was no clear communication regarding payments. I got overwhelmed and confused as to why I was told that I will have to pay for a diagnostic when I was going to pay for the full service when the service was actually completed. I was also told that I would have to pre-pay for the part and there was no way of telling when the part would actually come in because they were a few weeks on back order. Although I was not clear on why I would have to pay for the diagnostic if I was paying for the full service, I agreed to pay it. I became more frustrated when I was trying to explain to him that I did not get paid yet, so I wanted to hold off on ordering the part. The guy took the paperwork that was in front of me and threw it in the garbage and called someone to tell him to take some part off my car and to cancel the order. The attitude was completely unnecessary as I was just confused because there was no communication about payment or even separating the charges. I was then informed that if I did not agree to pay the invoice that was given to me that I would not be given the discount again, and that it was only a one time offer. Again body language and nonchalant attitude was not necessary. I felt pressured and just said no and that I wanted my car. So now I have a car whose lease is up in about three or four weeks that needs a repair. As much as I love this brand (I recommend Toyota and specifically this location to many people), I don’t know if it will be a good idea to continue. I have been a customer with Toyota for a little over six years. I have never had an issue. I have worked with Matthew before I have not ever had this kind of issue (normally he is great, efficient and patient) so I think he may have had a bad day but either way I don’t want to have to deal with him anymore. There is another Toyota in Columbus that I am going to try but if not, I’m gonna have to go out to the community to get the part and work done and hopefully they can order the part that has the issue. I shouldn’t feel pressured to make a purchase and like I’m wasting people time. My service person was Matthew. The online link that I had to review him expired so I had to use an old one. I’m not sure that makes any difference.

Mahogany was very pleasant to deal with. She kept me informed as to what work was needed on my car.

Good communication