Two hours snd 15 minutes for an oil change is insane. My vehicle is one year old. If they say it was because of rubber strip that came off under luggage rack bar,!it did not get attached. It needs to be ordered. This is a repeat issue with your service department. They are NOT timely.
5/31/2023
Michael M. VERIFIED CUSTOMER
Quick and efficient
5/31/2023
Tim D. VERIFIED CUSTOMER
It took too long. They couldn’t find the tire for almost 2 hours that they ordered for me & I had to wait for 5 days. Thank you for finally putting it on. Haha.
5/31/2023
Dennis B. VERIFIED CUSTOMER
My 2015 Avalon Limited runs perfectly and is paid for. I have no desire to undertake another car payment while retired and on a fixed income. As long as my car is correctly serviced and runs well, I will keep and drive it.
Thanks,
D.C.Branch
5/31/2023
Michael R. VERIFIED CUSTOMER
I greatly appreciate Teresa , she is awesome . She is what I call my personal Toyota Team Mates .
5/31/2023
John Paul. VERIFIED CUSTOMER
The service department is open until 7:00 but we came today at 6:30 to discuss the matter and everyone we needed to talk to went home at 5:00.
5/31/2023
Randy A. VERIFIED CUSTOMER
Satisfied
5/31/2023
Suman R. VERIFIED CUSTOMER
Quick service thanks see you again
5/31/2023
Gail L. VERIFIED CUSTOMER
Teresa Wilson is a great asset to your company.
5/30/2023
Greg S. VERIFIED CUSTOMER
Staff was professional and friendly!
5/30/2023
William S. VERIFIED CUSTOMER
Very professional service; our tech , Matt was awesome!
5/30/2023
Hari N. VERIFIED CUSTOMER
Non of the fluid level were topped off. I talk to service advisor before they took my truck for service. Low in fluid level like power string, coolen, brake fluid were low
5/30/2023
Lani G. VERIFIED CUSTOMER
I've had Chris a few times when i bring my car for service. He's always kind and is good about keeping me updated in what is going on with my car. Thank you Chris
5/28/2023
Carol J. VERIFIED CUSTOMER
Mahogany was very helpful.I will look forward to seeing her again. She was very professional.
5/28/2023
Tim D. VERIFIED CUSTOMER
Yeah
5/27/2023
Stella G. VERIFIED CUSTOMER
My eye glasses ( PRADA) was taking from my car.. Never coming back
5/27/2023
Lenore S. VERIFIED CUSTOMER
Quickest time yet. About 30 minutes.
5/27/2023
Deidrice G. VERIFIED CUSTOMER
Clearly Chris C. Is an exceptional service advisor Who makes everyone feel special about his caring about your vehicle , he totally explained all aspects of the work to be performed on my vehicle and made feel comfortable with the process . He certainly is a very special customer relations expert - and I will certainly be back to GERMAIN Toyoto !