He was nice apologetic to me at the end. I communicated with him that I left my phone at home and caused a delay of service agreement responses. He let me know all of the issues with the car! Great job!!!
5/20/2023
Robert C. VERIFIED CUSTOMER
It took 3.5 hours for an oil change, new wiper blades and a new cabin filter. The $30 off coupon I brought in as not applied. I had to ask about it, before I received a corrected bill. I was late for my next appointment. Not a great experience.
5/20/2023
Liana E. VERIFIED CUSTOMER
I absolutely love and appreciate the professionalism, and kindness of the Germain Toyota staff. Chris the service manager is absolutely amazing. He doesn't make me feel as if I'm being taken advantage of(single female, zero car knowledge) He explains everything to a T. He also explains why he's recommending certain services. Also Mahogany, is courteous and very kind, and extremely helpful. Also Marie & Teresa. I also met a technician(the person who greets and takes your car to be repaired)today, I wish that I could remember his name.All mentioned above are definitely an asset to the Germain family. Please tell them Thank you & God bless!
5/19/2023
Leslie B. VERIFIED CUSTOMER
I love the way you text to keep me informed about my service and offer other services my vehicle needed. Great experience.
5/19/2023
Rebecca C. VERIFIED CUSTOMER
Mahogany attentative to keeping me informed about my car.
5/19/2023
Angel D. VERIFIED CUSTOMER
Excelente
5/19/2023
Kathy C. VERIFIED CUSTOMER
I really do appreciate you all...My car is driving and running better.God Bless Y'all! Thank You so Much ????????
5/19/2023
Logan B. VERIFIED CUSTOMER
Service was great thank you.
5/18/2023
David W. VERIFIED CUSTOMER
Services were well done!!
5/18/2023
Shadi A. VERIFIED CUSTOMER
The price of the filter and oil change online was different that what I paid. I came for a regular oil change and ended up with $360 of inflated nonsense
5/18/2023
Jeff F. VERIFIED CUSTOMER
Keep up the awesome customer service
5/18/2023
Christine W. VERIFIED CUSTOMER
Very nice respected my feelings of loss
5/18/2023
Claude A. VERIFIED CUSTOMER
Outstanding Service Curtis...
5/18/2023
James O. VERIFIED CUSTOMER
Ms. Nolen was pleasant, fast, and accurate. An excellent service person.
5/17/2023
Michael M. VERIFIED CUSTOMER
Service was excellent. I will be back !
5/17/2023
Chinenye N. VERIFIED CUSTOMER
The receptionist who attended to me was very rude to me. I was very uncomfortable being over there today and I'm not sure I would be coming back. Though I requested to speak with the manager, I was told the manager was not available.
5/17/2023
Aram K. VERIFIED CUSTOMER
Accident happened, you have serve us 2014 since we bought the car.
Thanks