Germain Toyota of Columbus

I left my garage door opener in the car and will come by tomorrow to pick it up.

Excellent customer service. Whole experience was hassle free and very professional

I will be happy to explain when a representative calls.

Great friendly service every time

The last few visits I mentioned there was a “engine maintenance required visit your dealer” warning notification and the last few times they said they would fix it but it’s never been fixed or reset.

Nolan’s is a great employe. She has good customer skills. She provided a short cycle for my needs and helped in the sigh out process. This was something she was not required to do.

I am always completely pleased by the service at Germain Toyota. Today was no exception.

Good

Matthew went out of way to help me get my truck back when I needed it. Greatly appreciated his effort

Teresa is a seasoned pro! Professional, knowledgeable and PROMPT when taking action.

Every time I go for service, it takes entirely too long. Today I waited 3 hours. The staff is great, but wait times are crazy.

I asked for insight regarding my tire package and was once again left without an answer

Working with Teresa is always a wonderful experience. She takes very good care of my Toyota needs. Saying Thanks to her it’s never enough. She’s a real asset to the Toyota family! Thank you , Carmella S

Very understanding, courteous, and knowledgeable man. With Germain I always feel as though I can trust their staff. Mr. Koch took the time to explain to me what I did not understand and that was very helpful plus he answered all my questions after the services were completed very professionally.

Teresa does an amazing job. We had several issues and she solved them all! We bought our latest Toyota because of the excellent service department

Service consultant was very nice and helpful unlike other times I was in for Service. Thank you

Initially, I felt like Miss. Wilson was cutting me off When I was trying to speak. I informed her of how I felt and the rest of my experience was satisfactory. She was not familiar with the tool I used to scan my vehicle. It is called in Innova car scan + repair solutions and it runs an electronic check engine, TPMS/TIRE Pressure, Network Scan, SRS, Stream live Data, and ABS. For example, when I ran my diagnostics, it showed me the tire pressure reader failed the test. I was trying to decipher whether or not I should get an inspection for my vehicle or rely on the mobile car scanner. I didn’t see any major repairs that were needed so I was not certain if it missed anything that was very important. I wanted to have someone actually look at the results that it was showing me, but I was not certain if anyone else would be familiar with it. So I decided to discontinue bringing it up. Overall, I was satisfied with the service. I just feel like she may have been frustrated and I was frustrated because I have limited knowledge about cars. And she was not aware of the tool I brought that I was trying to explain to her. I appreciate her for adjusting how she spoke with me and allowing me to finish expressing myself in regards to trying to explain the car mobile inspection tool. I think she did a fantastic job helping me. I just feel like we had a misunderstanding within the first five minutes of meeting in regards to the car mobile tool and allowing my to finish my sentences in regards to explaining my situation. I can relate with how it’s easy to interrupt someone when you more knowledge about anI can relate with how it’s easy to interrupt someone when you’re more knowledgeable about a topic, I felt like I was being interrupted, but I addressed it, and it was corrected. Other than that, I really appreciate her service with me and overall I feel she did a great job.

Thanks for the quick service

Matt was very informative and offered what I thought was wise and informed advice.

Everyone was helpful and did a great job