I keep getting messages from you. Wrong number. I have also called dealership. Stop sending me stuff. You ****
2/22/2023
Michael T. VERIFIED CUSTOMER
Chris Curtis is one who I’ve been very comfortable with for some time now. I look forward to the survey
2/21/2023
Khanh V. VERIFIED CUSTOMER
very courteous
2/21/2023
Ann B. VERIFIED CUSTOMER
Like the new texting services!
2/21/2023
Randy P. VERIFIED CUSTOMER
Very satisfied
2/21/2023
Noemi S. VERIFIED CUSTOMER
Very friendly and helpful
2/21/2023
Zenaw S. VERIFIED CUSTOMER
It took more than 2hrs to change only oil.
2/21/2023
Terri R. VERIFIED CUSTOMER
Teresa was very efficient and kind.
2/21/2023
Matthew E. VERIFIED CUSTOMER
My last experience at Germain was bad, and , perhaps, not entirely your fault. It is on your records, but way too many hours of waiting - two weeks in a row. It was a brake issue, and there was also an issue with getting parts. Then, my bill was more than was told beforehand. This was settled, because I brought it up and your team handled it correctly. I should not have had to bring that up.
Today was a breeze. Thank you.
2/19/2023
Shi S. VERIFIED CUSTOMER
We over heard the team complaining about the late 5 pm appointment with expected same-day pick-up. It was an honest mistake on my part due to some life challenges I am currently experiencing. It would have been nice to be confident in the customer service that we received, and not feel like the overall attitude of the department us a facade.
Also. I would not like to be contacted, ad I will be bringing my vehicle back, and do not feel that further discussion us necessary. It was just an experience of unfavorable timing.
2/19/2023
Marlene W. VERIFIED CUSTOMER
Outstanding!
2/19/2023
Binoy N. VERIFIED CUSTOMER
Cody was awesome!
2/19/2023
Darrell C. VERIFIED CUSTOMER
Germain has been the ONLY service drpartment that has worked on my Tacoma truck. Your work is exemplary! Continue the good work, and I will continue to support Germain Service.
2/19/2023
Akbar A. VERIFIED CUSTOMER
Frienfy,informative and fast service.
2/19/2023
Jeff S. VERIFIED CUSTOMER
I am so extremely satisfied and happy with the car service and customer service I receive from Germain Toyota in Columbus,Ohio. Cody Rardin is extremely customer focused, personable and professional and I feel he always has me and my vehicle’s best interest in mind. Cody is top notch and other car service representatives can learn a lot from him and what he has to offer. I hope that Germain Toyota appreciates him because he is “The Face” of your dealership to the customer and he represents your Toyota Brand. It is hard to find someone that you can have total trust in when it comes to vehicle maintenance.. Cody is “My Guy”.
I am now a loyal customer first to Cody and also Germain Toyota because of him. Well done Cody and Germain Toyota!!
2/19/2023
Sara S. VERIFIED CUSTOMER
Matt was great! We are very satisfied with all aspects of our service today!
2/19/2023
Kimberly K. VERIFIED CUSTOMER
Quick and easy as always. Friendly service advisors who greet me when I come in and keep me up to date with a text. No complaints!
2/18/2023
Keith B. VERIFIED CUSTOMER
Just simple and quick. Not anything extra special just handled cleanly.
2/18/2023
Latasha B. VERIFIED CUSTOMER
Cody Rardin was very nice and professional. He made me feel very welcomed and he was extremely helpful with my service request.