A service that usually takes 45 mins to an hour took over 3 hours today, I was there from 9am to past noon. I was late to an extremely important appointment and it really ruined the rest of my day
2/14/2023
Tiffan H. VERIFIED CUSTOMER
Teresa was very rude when I spoke with her this morning. In fact, I chose not to have my vehicle serviced at Germain. I’m going elsewhere.
2/14/2023
Ronald H. VERIFIED CUSTOMER
Thank you
2/14/2023
Gregory B. VERIFIED CUSTOMER
Very satisfied! Great buying experience!
2/14/2023
Christopher U. VERIFIED CUSTOMER
No, thanks
2/14/2023
Martha T. VERIFIED CUSTOMER
Very easy to schedule an appointment; service was completed on time; very professional, thank you!
2/13/2023
Rodney S. VERIFIED CUSTOMER
My history was not in the system. I only take my truck to you guys.
2/12/2023
Gerardo D. VERIFIED CUSTOMER
Keep doing a great job. I will recommend always schedule the next maintenance before the customer leave the facilities. Thanks.
2/12/2023
Gregory C. VERIFIED CUSTOMER
Great Job
2/12/2023
Rich P. VERIFIED CUSTOMER
Absolutely loved the video walkthrough by the technician. It helps build confidence that your really looking at the vehicle and not just checking boxes.
2/12/2023
Clyde T. VERIFIED CUSTOMER
I felt like I was talking to a family member. This was not transactional. I feel it’s important to treat people as family. No matter their background or their situation.
Matt did that for me today. We joked and laughed. Even though I was just there for my service I still felt like I was dealing with one of my brothers. And me and my brother are very close.
2/12/2023
Alexis L. VERIFIED CUSTOMER
Cosy was great! It was my first time at Toyota service. He did a great job explaining everything and they provided great, speedy service!
2/12/2023
Jeff S. VERIFIED CUSTOMER
Very personable and did everything he explained!
2/12/2023
Dal M. VERIFIED CUSTOMER
Labour amount is to much $159.00
2/12/2023
Randy H. VERIFIED CUSTOMER
Cody’s enthusiasm to make me pleased was what brought me back to Germain. I bought the Camery from Germain in 2008. Cody’s personality on the phone was attractive. After meeting him personally, I was confident that he would take care of me.
I talked with people that worked with him and they felt that he was the real deal. I believe that if something shows up later that wasn’t done correctly, Cody would take care of it. I have his card and will keep it close.
2/12/2023
Shawn A. VERIFIED CUSTOMER
My issues was not resolved, your dealership wasted my time as a quick fixed you passed off on me a d now i have to bring it back in
2/11/2023
Judith B. VERIFIED CUSTOMER
Good job explaining things
2/11/2023
Tim D. VERIFIED CUSTOMER
Great
2/11/2023
Robert T. VERIFIED CUSTOMER
My appointment was at 7:00 AM. But the garage was not open until 7:20.