Had two issues after receiving our vehicle back after 5 weeks, but Rebecca took care of them for us. Her professionalism is a good asset for you. Gary & Jan Hamilton
3/9/2025
Jose L. VERIFIED CUSTOMER
Yes! Job well done. Very professional staff and corteous.
3/9/2025
Peter W. VERIFIED CUSTOMER
Thanks for your service.
3/9/2025
Tri T. VERIFIED CUSTOMER
Jacob is an employee I would put in charge to manage my company if I were the owner. I bought four new cars from Toyota Puyallup. He stood out from the rest from all the years that I have been here. From the moment I came in to the time I left, he treated me with courtesy. He updated me the progress. I noticed a minor detail at the end that needed to be taken care of in my vehicle, he dropped the work he was doing and came out to my vehicle. He had a mechanic came out to take care of it.
3/9/2025
Dominique M. VERIFIED CUSTOMER
You all were amazing, thank you. The only suggestion I have is better transparency with the employee who issues service loaners. They made me sign paperwork before being able to see what car I had and review any preexisting damage. When I asked if this is the process he said yes sign here and here. He was much more concerned with my insurance which I provided. Then when we left to go to car he didn’t even walk me out to vehicle. However, the woman my husband spoke to was wonderful and he explained what happened and she shared that she would handle the matter. Thank you all for always being so helpful. I will never buy a car from anywhere else. Take good care!
3/9/2025
James G. VERIFIED CUSTOMER
Awesome ????
3/9/2025
Tim F. VERIFIED CUSTOMER
????
3/8/2025
Jenna L. VERIFIED CUSTOMER
My service was very fast which was great!
3/8/2025
Peter H. VERIFIED CUSTOMER
Service was out standing!
3/8/2025
Michelle B. VERIFIED CUSTOMER
We are not satisfied at all- we know we are being misled and lied to. We are highly considering our need to hire an attorney. When we worked with Jessica, everything was fine and we trusted her. As soon as we started communicating with Rich- all our red flags went off and now he’s lying to us and not fixing the issues. We are very upset
3/8/2025
Erik P. VERIFIED CUSTOMER
Jacob ROCKS. Somehow someone there missed placing my appointment down. I took time off work! Jason hooked me up! Not only did he get me in but my wait time seemed shorter than usual? NICE! Good answers to my questions as well. Jason= 5 stars
3/8/2025
Shelley M. VERIFIED CUSTOMER
The employees at Toyota of Puyallup are top notch IMO. Jessica was super friendly in our interaction today. It is obvious to me that there is an expectation from owners/management in the way customers are treated at this dealership. It was refreshing to witness the excellent customer service throughout the Service Department as I was waiting for my vehicle today.
Great Job!
3/8/2025
Edward H. VERIFIED CUSTOMER
Outstanding service from the minute I walked in the door until I walked out the door Jacob was very knowledgeable and kept me informed on what needed to be done very pleased with everything
3/8/2025
Kristopher R. VERIFIED CUSTOMER
Friendly and and quick service.
3/8/2025
Caryl B. VERIFIED CUSTOMER
I am always impressed with the staff’s help. Thank you.
3/7/2025
Terrance H. VERIFIED CUSTOMER
Very pleased
3/7/2025
Jaime Q. VERIFIED CUSTOMER
It was the best I ever had in the in the twenty some I've been going there.I was blessed. Thank ???? You all.
3/7/2025
Terry C. VERIFIED CUSTOMER
Excellent professional courteous service. Highly recommend.