Elisabeth was professional, efficient, and friendly. Excellent service!
7/14/2024
Andres S. VERIFIED CUSTOMER
All good thank you!
7/14/2024
Fernando G. VERIFIED CUSTOMER
Andrea was very knowledgeable in regards to my questions for my Sienna. Andrea wad very professional,patient, and respectful! Something that now in days you don't experience and or see! Thank you Andrea you are amazing to work with!!
7/14/2024
Elisalyn V. VERIFIED CUSTOMER
Andrea was awesome and hot
7/14/2024
Runhan L. VERIFIED CUSTOMER
thanks
7/14/2024
Brian S. VERIFIED CUSTOMER
You destroyed my car with the certified tech again
Last year didn't do any work on the front end 8 thousand plus I paid cash for. Now to fix the a/c at 3 thousand you destroyed my dash,2 rims and1 tire and left my car a fricken mess again
I couldn't even see out the window there was some markings on the windshield you need to be embarrassed. Also I looked up the cost of parts the were doubled
Sad so much for trust
7/13/2024
Jennifer N. VERIFIED CUSTOMER
Kennedy was kind and patient. My bank held my check and she processed my payment later in the day as I requested.
7/13/2024
Erik S. VERIFIED CUSTOMER
Great service!
7/13/2024
Erin N. VERIFIED CUSTOMER
Super friendly and knowledgeable!
7/13/2024
Ilene G. VERIFIED CUSTOMER
She did a fine job
7/13/2024
Alan V. VERIFIED CUSTOMER
Nic went beyond helping us with our needs concerning the many repairs needed with our Pruis. Our car is working as if it new thanks to Nic.
Not only did Nic do a great job the service department do great.
I like working with the team at Puyallup Toyota because they help but are not pushing you for all the service needs at once.
Also because I had so needed work to do Nic worked within our budget.
We greatly appreciate all that everyone helped with our Pruis.
Jewell
7/12/2024
Timothy G. VERIFIED CUSTOMER
Jessica was helpful and caring. Provided a wonderful experience at Toyota service department that I have not had in a long while. I am fretful for her outstanding customer service. Truly gave a 100% customer service and what all of the Toyota staff at the service department to strive for! Thanks again Jessica!
7/12/2024
Kristi M. VERIFIED CUSTOMER
My car was there for two weeks. It’s 2months old!!! It isn’t even Ben fixed. The inside was filled with dirt and dust and the outside was so dirty when I picked it up I could t see out of the windshield. I constantly had to call because no one updated me and it’s a brand new car!!! No one cares that I’m paying all this money for a brand new car and I can’t even drive it. So I’m giving Toyota money as they steal from me. It is the most frustrating experience of my life and I could t be more disappointed and stressed
7/12/2024
Carol K. VERIFIED CUSTOMER
Can you tell me when I will get my second set of keys?
7/12/2024
David B. VERIFIED CUSTOMER
Friendly and knowledgeable, great service
7/12/2024
ROBERT B. VERIFIED CUSTOMER
I have complained about something wrong with my brakes for last two servicing then when I brought it in last week they said my rotors were warped. Yet my brake pads were in great condition wich tells me there was a problem with the rotors themselves. When I said this I kept getting told it was my driving habits. If it was me wouldn't you think the pads would be bad along with the rotors. I've researched this and there are countless complaints about rotors and customers being told it's they're driving habits and not a faulty part. I'm just going to find another dealer and take my car there maybe they can help and not just tell me it's my bad driving. Kennedy was pleasant when she told me this. Thank you have a good day
7/12/2024
Timothy B. VERIFIED CUSTOMER
Under the pressure of their computers being down, Nick and the staff were smoothly assisting all customers as well as myself! Impressive. All done with a great attitude. Thanks again Nick,
Kelly
7/12/2024
Mark J. VERIFIED CUSTOMER
Kennedy Golden is amazing!
7/11/2024
Cody D. VERIFIED CUSTOMER
If a customer calls calling about solenoid error codes they should have given a heads up that they dont do that service, wasted my time and money
7/10/2024
Odessa R. VERIFIED CUSTOMER
Joseph Helm did an amazing job! He answered all mu questions and even went above and beyond to help me understand what my car and the app were capable of.