Lack of communication- originally told the appointment would be approximately 3 hours - I had no communication until I called to find out how much longer it would be when I hadn’t heard anything at 3.5 hours after dropping car off- I had arranged for your shuttle to come get me but again no communication so I got an Uber - dropped car off at 9:20 am for a 9:30 appointment finally drove off the lot at 2:50 pm
I had to cancel 2 clients which cost me $120 then the $ 27 for Uber-very frustrating! I am a business owner myself being self employed so this was shocking to me the lack of consideration for my time and how it affected my ability to get to my clients.
7/10/2024
Shannon M. VERIFIED CUSTOMER
Jessica was a fabulous rep. She was great. The issue was that it took over 2 hours for my truck with 755 miles, no need for oil change, no need for tire rotation, no need for any service for its first service, and checking the welds for the splatter recall. That is absolutely bananas bad for an express service. It really made me want to take my truck in the future to a dealer closer to Tacoma.
7/10/2024
Heather W. VERIFIED CUSTOMER
Thank you all
7/10/2024
Gary W. VERIFIED CUSTOMER
Kennedy was very helpful, attentive to detail and cordial, much appreciated.
7/10/2024
Gira H. VERIFIED CUSTOMER
Hello, I brought my vehicle in to do break inspection when I left there. Gentleman told me there’s nothing wrong with. It was a little dusty did dust it off. My brakes are still squeaking.
7/10/2024
Donald B. VERIFIED CUSTOMER
Good service
7/10/2024
Cheryl B. VERIFIED CUSTOMER
Nic is wonderful. I have been a customer for over 20 years and Nic always takes care of me!! I really appreciate him.
7/10/2024
Jeremy N. VERIFIED CUSTOMER
Rebecca was great!
7/10/2024
Derek S. VERIFIED CUSTOMER
Very helpful.
7/10/2024
Danelle C. VERIFIED CUSTOMER
Everything went great. Thank you.
7/10/2024
John R. VERIFIED CUSTOMER
Oil change punch card is gone
Prices are up, cookies gone and vacuuming interior is gone. Customer disservice.
7/1/2024
Bahareh M. VERIFIED CUSTOMER
Thank you!
6/30/2024
Michael W. VERIFIED CUSTOMER
Yes. Well done. Great staff ????????
6/21/2024
Kristi T. VERIFIED CUSTOMER
She was great. Very busy but happy with the work
6/20/2024
Joylinda C. VERIFIED CUSTOMER
My experience getting my car serviced was excellent. Chance was friendly and professional. My car was ready actually early from the estimated time he gave me which was nice. Plus the free car wash made my Highlander look brand new. I bought the car from Toyota of Tacoma, but from previous experience with my 2010 Prius I bought from Toyota of Puyallup, I began having my Highlander serviced in Puyallup. Staff is always friendly and I appreciate the quality service.
6/20/2024
Sandra S. VERIFIED CUSTOMER
Andrea was very friendly and helpful
6/20/2024
Dennis A. VERIFIED CUSTOMER
I was very happy with how the recent service on my 2018 Camry went. However, I am concerned that the battery problem was not caught at the May service I had on that car.
6/20/2024
Keri A. VERIFIED CUSTOMER
She was very accommodating and kind. She did everything to make sure I was able to get my vehicle at the time that worked for me without hesitation. She kept me updated and provided excellent service. Thank you Kennedy!
6/20/2024
John A. VERIFIED CUSTOMER
This is my 4 Toyota from Puyallup Toyota love All of them!