My service experience showed substandard communication of the service team with me and its own team members, and lack of professionalism (releasing my vehicle as having work completed only to be told the next day, after I contacted the team with questions, that the installation actually was not completed before paperwork closed out as though it was). This left me with a serious distrust of other installation/work that I cannot visualize but am told was also completed.
6/20/2024
Charles V. VERIFIED CUSTOMER
Joseph did a good job. Vehicle was done in a timely fashion.
6/20/2024
Gary H. VERIFIED CUSTOMER
Loved the free car wash
6/19/2024
Hiromi H. VERIFIED CUSTOMER
Elizabeth worked very well and very sweet girl!
Maintenance was amazing I got some photos what I need to replace, that’s super cool. I’m very happy with Toyota Puyallup
6/19/2024
Stephen F. VERIFIED CUSTOMER
Just wish they would have washed it!
6/19/2024
Danelle C. VERIFIED CUSTOMER
????
6/19/2024
Eugene G. VERIFIED CUSTOMER
Always happy with the service on my 2018 Toyota 4Runner since it was brand new. Runs super!
6/19/2024
Debi A. VERIFIED CUSTOMER
Best service I have ever had there. The lack of service specials, or punch cards, and prices keep going up.
6/19/2024
Diane D. VERIFIED CUSTOMER
A disappointing experience, very different than I've experienced before.
6/19/2024
Zach K. VERIFIED CUSTOMER
$200 for a diagnostic was **** steep. I get that there's probably a minimum charge but Holy ****. And I just had my drive train and differentials serviced with you guys not too long ago. This is actually the first time I have not been satisfied with Toyota.
6/19/2024
Sandra F. VERIFIED CUSTOMER
Only 1 hour!!
6/19/2024
Lynn G. VERIFIED CUSTOMER
Thank you!
6/19/2024
Gregory M. VERIFIED CUSTOMER
Elisabeth did a great job. Was informed of all things done to my vehicle. Vehicle was promised done in a timely manner.
6/18/2024
Hsin H. VERIFIED CUSTOMER
No comment
6/18/2024
Scott B. VERIFIED CUSTOMER
Took over 2 hours to get my vehicle back
6/18/2024
Patrick M. VERIFIED CUSTOMER
I believe his name was Kennedy, the gentleman that checked me in and out was fantastic. I have always gotten great customer service at Toyota of Puyallup
6/18/2024
Keith U. VERIFIED CUSTOMER
Center counsel on ceiling where sunroof controls loose and some other peice by rearveiw mirror out of place
6/17/2024
Robert L. VERIFIED CUSTOMER
Everything was explained to me. I was very happy thank you so much.