Nick has been great to work with. He is definitely a customer first service point of contact. I am very pleased having Nick as my point of contact, and as always I m very pleased with the level of service my vehicle receives. Thank for a job well done.
Bill W
6/12/2024
Brenda D. VERIFIED CUSTOMER
The appt was originally quoted at around an hour. When I checked in, I was told up to 2 hours due to staffing shortages but it wasn’t likely to take that long. At 2 hours, I checked in and my car had not been started and all mechanics were at lunch. My car was finished just under 3 hours from when I arrived.
I realize this was unexpected and know that the staff present did their best to take care of customers. My recommendation if you have unexpected staff shortages again, is to call customers to inform them of increased wait times and ask if they want to reschedule. I’m sure many would have and it would have reduced the wait times for those who kept their appt.
6/11/2024
Benjamin D. VERIFIED CUSTOMER
Great service as always.
6/11/2024
Madiline M. VERIFIED CUSTOMER
I am expecting info from **** on the trade in value.
6/11/2024
Crystal K. VERIFIED CUSTOMER
Great customer service
6/11/2024
Michael H. VERIFIED CUSTOMER
Thanks
6/11/2024
Merrielynn R. VERIFIED CUSTOMER
Nicholas is very courteous and friendly.
6/11/2024
Brian A. VERIFIED CUSTOMER
Amazing service and understanding. 5 stars.
6/11/2024
George B. VERIFIED CUSTOMER
Thank you. Very efficient and professional.
6/11/2024
Michelle S. VERIFIED CUSTOMER
Bret did great!
However, the maintenance technician or whomever screwed up the " white pin box" pop up on my infotainment screen. Now it pops up when I am driving and covers the maps. Very annoying and dangerous.
6/10/2024
Michael L. VERIFIED CUSTOMER
If she was my service writer here going forward I would be more than happy.
6/10/2024
Steven V. VERIFIED CUSTOMER
Thank you for calling me and giving me actual status of my vehicle
6/10/2024
Ruben Dario. VERIFIED CUSTOMER
Good servises
6/9/2024
Linda B. VERIFIED CUSTOMER
Only moved here less than a year ago from Arizona and this service is outstanding. Excellent service when I bought new tires. Put my new license plate on for me. Great oil change appointment. Then today when I knew my battery was going out, everyone went out of their way to help me and had me out of there in under 30 minutes. I have always owned Toyotas and have had great service , but the Puyallup dealership is the best and kindness service of them all. You all go above and is a joy to do business with Thank you so much
6/9/2024
David P. VERIFIED CUSTOMER
There are two bolts and one locking push pin that holds the front cover on the bolts were reinstalled but the push pin is missing. And
time I come in I ask to have the drive line greased and am told it been 15000 mile so they don’t do it yet. If someone requests something done it should be. I tow a small boat and a utility trailer occasionally and wanted it done. Every one is really nice there, but I don’t really care what a computer says I want things done when I want them done. I am the customer and I am paying for the services I want. You guys certainly have not earned my trust or continued business. I shouldn’t have to crawl under and check on your work but with the push pin missing I guess I still have to do. Any one Sean my missing push pin and how do I get it replaced.
6/8/2024
Kelly P. VERIFIED CUSTOMER
Toyota of Puyallup Team:
You are Wonderful,
Thank you for keeping Locals
In Safe Driving Vehicles.
All my Best, Kelly P
6/8/2024
Cameron W. VERIFIED CUSTOMER
Great service, fast service.
6/8/2024
Gary B. VERIFIED CUSTOMER
Excellent customer service, Jessica provided me with updates as my vehicle was going through the service/repair process.
6/8/2024
Ronda C. VERIFIED CUSTOMER
I arrived early and was taken care of quickly. Thank you, much appreciated.
6/8/2024
William B. VERIFIED CUSTOMER
Excellent customer service as always which is why we drive to Tac of Puy from Lakewood instead of local Toy dealer. Thanks!