Excellent customer service, Jessica provided me with updates as my vehicle was going through the service/repair process.
6/8/2024
Ronda C. VERIFIED CUSTOMER
I arrived early and was taken care of quickly. Thank you, much appreciated.
6/8/2024
William B. VERIFIED CUSTOMER
Excellent customer service as always which is why we drive to Tac of Puy from Lakewood instead of local Toy dealer. Thanks!
6/8/2024
Carla F. VERIFIED CUSTOMER
I love the care and excellent customer service, from contacting me when it’s time for maintenance, greetings and smiles from staff, and even a free car wash! I trust Toyota of Puyallup to take great care of my car and to handle any problem that should arise. ????
6/8/2024
Nikolay K. VERIFIED CUSTOMER
I had a appointment for a service , and the truck was supposed to be washed . When they brought me the truck it was still dirty, even though on the paper work it said it was washed .did not want to argue with anyone because the service took to long to do also .
6/8/2024
Mae R. VERIFIED CUSTOMER
I appreciate the professionalism and customer service very much!
6/8/2024
Alisa P. VERIFIED CUSTOMER
Great attention to detail
6/8/2024
Gale A. VERIFIED CUSTOMER
18 month service. No issues. Done within 1 hour.
6/7/2024
Ed R. VERIFIED CUSTOMER
No survey please.
6/7/2024
Marchon Inc. VERIFIED CUSTOMER
You guys are great!
6/7/2024
Savuth S. VERIFIED CUSTOMER
The service tech forgot to put my oil dip stick back in place and forgot my mileage sticker on my vehicle
6/7/2024
Jennifer T. VERIFIED CUSTOMER
Kennedy was very pleasant and professional.
6/7/2024
Donna A. VERIFIED CUSTOMER
Extremely great service and quick!
6/7/2024
Michael M. VERIFIED CUSTOMER
Prompt courteous service. Polite and accommodating. Quick turn around time was appreciated.
6/7/2024
Kristina S. VERIFIED CUSTOMER
Kennedy was incredible. I actually felt lucky that she was the one to help me. As a woman, having to do business in a historically typical male dominated establishment, it was a breath of fresh air to find a smart, competent, knowledgeable, and professional woman to do business with. I felt like Kennedy actually cared about my situation. She was kind and went the extra mile. That is excellent customer service with leadership qualities. I would come back to this dealership because of her.
On a side note, I did speak with a few men there who I would consider to be crass, short, and rude. If it wasn’t for Kennedy and another woman I spoke to working there, I would strongly consider finding another place. Please continue to hire smart and capable women leaders who make the stressful car service/dealership experience much more pleasant for customers like myself.
Kennedy deserves to be recognized for her outstanding customer service. Promote her while you're at it.
6/7/2024
Leslie H. VERIFIED CUSTOMER
We brought the car in on your suggestion/schedule and spent approximately 2:1/2 hours doing so just to have the brakes checked, tire pressure checked, and fluids checked.
No oil change. So now I need to come back in 5K miles.
Doesn’t seem quite right to me.
Oh they also rotated my brand new tires that my wife told them did not need to be rotated.
6/7/2024
Larry M. VERIFIED CUSTOMER
Service was great.
6/7/2024
Kelsey K. VERIFIED CUSTOMER
There is an issue with my tail light filling with water that should be covered under warranty and toyota is charging me for it.
6/7/2024
Patricia H. VERIFIED CUSTOMER
Ok
6/7/2024
Tracy K. VERIFIED CUSTOMER
Jessica was great, personal friendly, but not too friendly and very professional