He spent extra time to answer questions about the car I brought in and another car. I greatly appreciated the time he spent helping me!
2/13/2025
Sean B. VERIFIED CUSTOMER
Elisabeth was absolutely phenomenal. I was mis-scheduled by someone over the phone and was scheduled to be at the Renton location for some odd reason. I was miles away from Renton and I had an urgent car situation. I was starting to think I was out of luck and my car was not gonna be taken care of but Elizabeth was able to check availability and got me scheduled immediately that moment for the Puyallup location. She also was the first rep in YEARS to offer to replace the batteries in my keys. She was kind, thorough, and did everything she could to make sure I could be taken care of. I have gone to Toyota of Puyallup ever since buying my car and she is one of only 3 people so far that I have encountered at this locations to further solidify why I bring my care and business to Toyota of Puyallup. Thank you Elisabeth. You are doing phenomenal and providing excellent customer service. You provided me peace of mind during a very stressful moment and a very stressful month.
2/13/2025
Joey H. VERIFIED CUSTOMER
Thank you for the great service!
2/13/2025
Alicia R. VERIFIED CUSTOMER
I did find something on my passenger seat, perhaps grease, not sure what it is
2/13/2025
David P. VERIFIED CUSTOMER
You said the air filter and the cab filter needed replaced. The vehicle has under 15,000 miles On it. I took out the air filter when I got home and it still looks new, couldn’t even get any dust out of it by hitting it on my work bench or hit it with my air compressor. The glove box had not been disturbed so how did they check the cabin filter behind the glove box to determine it needed replacing. Not good guys!!
2/12/2025
Wayne B. VERIFIED CUSTOMER
Elisabeth was cheerful and professional throughout the process. She fit my car in on short notice and it was completed ahead of schedule.
2/12/2025
Kristoffer D. VERIFIED CUSTOMER
My wife had a service done. Now the radio all of a sudden shut off and the lights flickered. Never had this issue until after this service. Please contact my wife Stephanie Delano at 253651925
2/12/2025
Jennifer C. VERIFIED CUSTOMER
Knowledgeable, efficient and kind
2/12/2025
Mark P. VERIFIED CUSTOMER
OUTSTANDING customer service! Very timely service on my vehicle. Thank you!
2/12/2025
Herminia M. VERIFIED CUSTOMER
Excellent job very nice person excellent customer service keep going Elisabeth
2/12/2025
Sharron G. VERIFIED CUSTOMER
Chance was very busy, however he was very polite and professional and kept all of us in line informed.
2/12/2025
Jeffrey S. VERIFIED CUSTOMER
Nick did a great job. Thanks.
2/12/2025
Liz D. VERIFIED CUSTOMER
Eveyone was very nice and helpful. I felt well taken care of. Thanks.
2/12/2025
Robert S. VERIFIED CUSTOMER
????
2/12/2025
Erica E. VERIFIED CUSTOMER
Customer service was great ????
2/12/2025
Judith M. VERIFIED CUSTOMER
Great job
2/12/2025
Michelle F. VERIFIED CUSTOMER
Great communication
2/12/2025
Bruce B. VERIFIED CUSTOMER
Chance Hemby is excellent at customer service. He was friendly, explained things accurately and represented Toyota of Puyallup well!
2/12/2025
Kristi T. VERIFIED CUSTOMER
Jessica was great, awesome customer service and super friendly. As a long-time customer of your location, I’m just disappointed that the oil change reward program was done away with and today found out that the car wash add-on is also no longer an option. I feel like those things gave Puyallup an edge over Doxon or Burien, but now you guys are on-par with Doxon and Burien, so there’s nothing really “special” about heading to Puyallup anymore for services.
2/11/2025
Elaine C. VERIFIED CUSTOMER
The price they gave me when I made the appointment was $517 plus tax and it was way more than that.