The young lady that drove my car to the front, had no customer service skills.. no smile, I told her thank you, she said, “I need to see your receipt,” again no smile on her face or voice, she said, “have a good day” as if it was forced. I know I shouldn’t be surprised with today’s younger generation, but I am getting tired of the non social skills. Maybe she is on the spectrum? Everyone has a story but when it comes to social skills, don’t work in customer service if it’s not your thing.
5/18/2024
John S. VERIFIED CUSTOMER
Took almost 4 hours to complete my oil change. I was told it was only going to be 1.5-2hrs. Was not told of the extra time it was going to take. Also was told an additional $70 will be added to my total with the extra maintenance added on, with was fine. Total ended up being over $350, that’s almost triple the amount! The last 30min of waiting was just waiting for the paperwork to finish, which seems way too long for that. Not sure I will be back for my next oil change/maintenance if it’s going to be like this next time.
5/18/2024
Adam H. VERIFIED CUSTOMER
Have always enjoyed the level of service, for the price. However, with the recent price increase and the elimination of the punchcard, I’ll probably be getting my service done somewhere else from now on.
5/18/2024
Mark S. VERIFIED CUSTOMER
Jessica and the team did a great job. Kept me informed and finished earlier than I expected. Thank you
5/18/2024
Betty W. VERIFIED CUSTOMER
Chance was very caring and efficient!
5/18/2024
Lemuel F. VERIFIED CUSTOMER
Very good!
5/18/2024
Kelly R. VERIFIED CUSTOMER
Great service today
5/18/2024
Andrea C. VERIFIED CUSTOMER
Best service everrr!!! Andrea is such a pro and a natural I wouldn’t imagine having the knowledge she has ;) I will definitely be coming back for my next services to come. Wonderful staff too with an amazing environment?
5/18/2024
Oscar S. VERIFIED CUSTOMER
Andrea was very friendly and helpful!
5/18/2024
Cassandra H. VERIFIED CUSTOMER
Great job
5/17/2024
Robert K. VERIFIED CUSTOMER
Chance did a great job
Explained what maintenance was recommended and what my options were
5/17/2024
Andrew C. VERIFIED CUSTOMER
Car is much shiny now
5/17/2024
Ping X. VERIFIED CUSTOMER
Very satisfied with your after-sales service
5/17/2024
Deborah M. VERIFIED CUSTOMER
I am always happy with the service I receive.
5/17/2024
Jason E. VERIFIED CUSTOMER
Andrea was very welcoming, nice, and friendly.
5/17/2024
Nicholas B. VERIFIED CUSTOMER
Jimmy was very professional and straight to the point. The service was quick and worked well for my schedule.
5/17/2024
Robby A. VERIFIED CUSTOMER
will never do business with toyota of tacoma ever again very bad experience with them, will take the drive further out to toyota of Puyallup !
5/17/2024
Laura L. VERIFIED CUSTOMER
All the services were good except that I reported that the hood of the car does not pop open. It will only pop open after I start driving down the road. I know where all the latches are, I’ve had the car for about 6 years and have had the hood opened before. It’s supposed to pop open enough for my fingers to get under the hood and then I can release the latch under the hood. I was told that it worked like it’s supposed to. I should have had them do it with me before I left, but didn’t. I went home and tried it again, with my husband, and it did not open just like I had said.
5/17/2024
Eva D. VERIFIED CUSTOMER
Very pleasant experience
5/17/2024
David M. VERIFIED CUSTOMER
My service appointment was written up but never posted in the system so when Rebecca looked me up she found nothing she was professional and thought to look for the paper work. Finding the written order and provided me with a loaner car and my requested services. Excellent customer service, good job.