I am not happy with my car, I live on a gravel road and I am repeatedly having to come on and have rocks removed from the suspension. This is sold as an off road type vehicle and this should not be happening. I was told this is an ongoing problem with many toyotas and that there isn't a fix. That being said everyone in the service department was great and I'm very satisfied with the service department.
5/16/2024
Kimberly J. VERIFIED CUSTOMER
Poor communication with young woman @ service desk around 12 noon. She said you did not have wiper blade refills. I asked her to find out when the parts would be in stock. After a few minutes she came back and said the parts WERE in stock. Great! I said. She came back a 3rd time to tell me the last time I came in for blade replacements
5/16/2024
Suzanne S. VERIFIED CUSTOMER
The service experience was excellent. Everyone was very helpful and professional. There was only one thing that was confusing and frustrating. When we entered our SUV, the passenger seat was in the fully reclined position. We couldn’t figure out why that was done and why it was not returned to its upright position. We are still pleased with our service and will continue to bring our vehicle there. We suspect this was just an oversight by the technician and by the person who parked our car for pickup.
5/16/2024
Gary E. VERIFIED CUSTOMER
Charged for today's "repair" was unnecessary.
5/16/2024
John A. VERIFIED CUSTOMER
Couldn’t be happier! Nic was professional personable helpful and kind. His respect for my ancient Camry was appreciated. The loaner car he offered saved my day stranded on a Friday afternoon an hour from home.
Five Stars ????
5/16/2024
Carolyn K. VERIFIED CUSTOMER
Toyota of Puyallup always treats me good????
Thank you from my ??
5/16/2024
Jonathan H. VERIFIED CUSTOMER
Nic is an awesome customer service representative! We have always had a great experience at Toyota of Puyallup! Thank you!
5/16/2024
Wally G. VERIFIED CUSTOMER
Well done, well knowledged
5/16/2024
Harold W. VERIFIED CUSTOMER
Nic is very knowledgeable and was very helpful to me. Because of my experience with the service department at Toyota of Puyallup I will send friends there to benefit from their great service department.
5/16/2024
Vicki P. VERIFIED CUSTOMER
She was awesome
5/16/2024
Luann K. VERIFIED CUSTOMER
Elizabeth was very helpful as well as the gentleman that checked me out. Unfortunately I don’t remember his name but he was very helpful as well.
5/15/2024
Carrie R. VERIFIED CUSTOMER
Jessica was great to work with. I did get home to find some deep scratches on the side. I'm not sure if a hose was dragged in it and did it or if the car wash did :( super bummed because they weren't there before and I noticed it right away
5/15/2024
Georgiana B. VERIFIED CUSTOMER
Thank you Nic for your excellency customer service always, Best wishes
5/15/2024
Charles C. VERIFIED CUSTOMER
Very polite and efficient.
Got in and out very quickly.
Thanks
5/15/2024
Lorna H. VERIFIED CUSTOMER
Nicolas clearly explained what was going on with my little old '95 Corolla. He ordered the parts need to fix her and set up my next appointment and said he would reserve a loaner car for me.
Also, there was an older black gentleman who greeted me, recorded my mileage, and opened the service door for me. I am sorry I did not get his name but his caring and upbeat demeanor truly set the stage for a very pleasant experience.
5/15/2024
Michael M. VERIFIED CUSTOMER
Nice guy
5/15/2024
Mohammad S. VERIFIED CUSTOMER
My car makes weird noise sometimes when I push the break, its like near my cat sheild, and my car wasn't washed completely. my back window, Top of the car and one side wasn't washed.
5/15/2024
Mark B. VERIFIED CUSTOMER
Nic was outstanding. He has always provided great service.
5/15/2024
Maggie R. VERIFIED CUSTOMER
Elisabeth explained about my getting another Pre-Paid Maintenance Plan, picked the one she thought best to meet my needs, told me when to get it to get the most benefit, and then answered my questions. She was very patient and took the needed time to make sure I understood everything. She was wonderful and knowledgeable and represented Toyota of Puyallup very well!!