Excellent service from Andrea! She was sweet, informative and my vehicle was ready in under an hour. Thanks!
5/4/2024
Matthew T. VERIFIED CUSTOMER
Got a text saying my car was ready after diagnostic. Would’ve been better getting a phone call with explanation or options. Left message with other advisors but no return call. Paid $200 for nothing.
5/3/2024
Brett L. VERIFIED CUSTOMER
I am very displeased with the service provided and the cost for very little result.
I will give you the short version here.
I brought my Toyota Prius here by tow truck because of a hybrid system error. My car was stuck here for four working days to have 3 hours of diagnostics done. The shop did not keep me updated. I only received updates when I called. I could only get information from my advisor. Other advisors could not help.
After the initial ODB code reading for $175, the mechanic requested up to 3 hours labor for additional diagnostics.
The diagnosis was the car needs the fuel pump replaced and may need further diagnosis after that. I was never told what diagnostic checks were done during the 3 hours of diagnosis, so I still don't know what things are okay and what may be other problems.
I did not receive $900 of value from this service.
I won't be back. I will definitely warn my family and friends to avoid your Service Department.
5/3/2024
Curtis D. VERIFIED CUSTOMER
Thank you
5/3/2024
David B. VERIFIED CUSTOMER
Very helpful and friendly
5/3/2024
Michael A. VERIFIED CUSTOMER
First of all, we have always been very satisfied with service at Puyallup Toyota. The staff has always been top-notch and careful to explain all the findings from the services. Your lobby, refreshments, and bathroom facilities are usually excellent and are a real plus for anyone coming in for service. However, the appointment today was a disaster. When using the men's bathroom the right urinal basically exploded and I was thoroughly soaked up both legs. Now I did mention it to your facilities manager(?) but I didn't make a big deal out of it because it's a "guy thing" not to complain. Apparently he did put up a sign in the bathroom. I was more disappointed because he basically treated it as a non-event. Maybe this is his "I am ready to retire job" and "those things happen". However, if you had had a similar event in the women's bathroom, his apparent lack of concern would have prompted some very vocal negative feedback.
We still are major fans of Puyallup Toyota but maybe someone should coach this individual. Thank you.
5/3/2024
Lisa M. VERIFIED CUSTOMER
Super convenient and on time!
5/3/2024
Dennis K. VERIFIED CUSTOMER
As usual, excellent service by everyone in the service department. Great job everyone!
5/3/2024
Felicisimo C. VERIFIED CUSTOMER
Great service well explained
5/3/2024
Richard T. VERIFIED CUSTOMER
Thank You!!
5/3/2024
James J. VERIFIED CUSTOMER
Rebecca was very professional and her customer service was top notch.
5/3/2024
Kathy M. VERIFIED CUSTOMER
Thank you for the great service !
5/3/2024
Janet K. VERIFIED CUSTOMER
The service for the recall was fine, what I'm having an issue with is the fact that it was my last day of my warranty andcehen I asked that a technician to diagnose why the side mirrors no longer fold in automatically when car is locked. I was told it was broken and implied that somehow it was damaged by someone so it is not under warranty. I dont believe this. The controls do not appear to be damaged. The mirrors will still fold if its done manually. I was passed off to call Toyota myself and hope they would offer a goodwill otherwise it would cost $600.00. There was no offer from anyone in your service department to show be the "damage". It was upsetting to be told there was no warranty for this. Especially when I was told that my warranty expires the following day. I spent an hour on the phone with Toyota and they will get back to me in 3 to 5 business days. I am very disappointed in your service department.
5/3/2024
Alvin P. VERIFIED CUSTOMER
Great
5/3/2024
Evgeniya R. VERIFIED CUSTOMER
Nice customer service, fast service, good waiting area
5/3/2024
Laura Mary. VERIFIED CUSTOMER
You were very nice and cordial and got things done as quick as possible. I know it’s been complicated and I look forward to getting this problem taken care of and it was looked at before. My car was in the 30,000 mile range at 29,000 something it was looked at And actually three times before that but they just sent a guy out. He looked at it adjusted a few things and thought it was working, but it never has worked right it’s been a headache ever since I got the vehicle because somethings always been wrong with it and my low tire light stays on most of the time I forgot to tell you that , but you were great and I appreciate your service. Blessings to you. You’re a great candidate for Toyota.
5/3/2024
Wayne R. VERIFIED CUSTOMER
Well done!!
5/3/2024
Ami P. VERIFIED CUSTOMER
She wasn’t sure what she was talking about and lots of boxes were not checked including break and power steering fluid
5/3/2024
Brian A. VERIFIED CUSTOMER
We made an appointment for 9 am for a 3 hour work order and the car was not ready until 2:30 pm. As such my wife had to wait most of the day at the dealer and local park waiting for it to be done. Waay to long to wait with an appointment made weeks in advance. My son did say he liked the free snacks so I guess that counts for something.
5/3/2024
Elizabeth E. VERIFIED CUSTOMER
Elisabeth was welcoming, organized, and professional. I enjoyed my appointment with Toyota of Puyallup. Thank you.