Rebecca was very professional and her customer service was top notch.
5/3/2024
Kathy M. VERIFIED CUSTOMER
Thank you for the great service !
5/3/2024
Janet K. VERIFIED CUSTOMER
The service for the recall was fine, what I'm having an issue with is the fact that it was my last day of my warranty andcehen I asked that a technician to diagnose why the side mirrors no longer fold in automatically when car is locked. I was told it was broken and implied that somehow it was damaged by someone so it is not under warranty. I dont believe this. The controls do not appear to be damaged. The mirrors will still fold if its done manually. I was passed off to call Toyota myself and hope they would offer a goodwill otherwise it would cost $600.00. There was no offer from anyone in your service department to show be the "damage". It was upsetting to be told there was no warranty for this. Especially when I was told that my warranty expires the following day. I spent an hour on the phone with Toyota and they will get back to me in 3 to 5 business days. I am very disappointed in your service department.
5/3/2024
Alvin P. VERIFIED CUSTOMER
Great
5/3/2024
Evgeniya R. VERIFIED CUSTOMER
Nice customer service, fast service, good waiting area
5/3/2024
Laura Mary. VERIFIED CUSTOMER
You were very nice and cordial and got things done as quick as possible. I know it’s been complicated and I look forward to getting this problem taken care of and it was looked at before. My car was in the 30,000 mile range at 29,000 something it was looked at And actually three times before that but they just sent a guy out. He looked at it adjusted a few things and thought it was working, but it never has worked right it’s been a headache ever since I got the vehicle because somethings always been wrong with it and my low tire light stays on most of the time I forgot to tell you that , but you were great and I appreciate your service. Blessings to you. You’re a great candidate for Toyota.
5/3/2024
Wayne R. VERIFIED CUSTOMER
Well done!!
5/3/2024
Ami P. VERIFIED CUSTOMER
She wasn’t sure what she was talking about and lots of boxes were not checked including break and power steering fluid
5/3/2024
Brian A. VERIFIED CUSTOMER
We made an appointment for 9 am for a 3 hour work order and the car was not ready until 2:30 pm. As such my wife had to wait most of the day at the dealer and local park waiting for it to be done. Waay to long to wait with an appointment made weeks in advance. My son did say he liked the free snacks so I guess that counts for something.
5/3/2024
Elizabeth E. VERIFIED CUSTOMER
Elisabeth was welcoming, organized, and professional. I enjoyed my appointment with Toyota of Puyallup. Thank you.
5/2/2024
Charles L. VERIFIED CUSTOMER
He was knowledgeable and polite. Couldn't want anything more.
5/2/2024
Tamera C. VERIFIED CUSTOMER
Andrea was very sweet and professional. She deserves an A+
5/2/2024
Don F. VERIFIED CUSTOMER
She kept us updated and explained what was done and what was recommended.
5/2/2024
Michael W. VERIFIED CUSTOMER
Becca was awesome and clarified everything for me. I appreciate them.
5/2/2024
Larry C. VERIFIED CUSTOMER
Very helpful and friendly!
5/2/2024
Laurie D. VERIFIED CUSTOMER
Fast, courteous and prompt service. Vehicle was ready on time. Laurie D
5/1/2024
David B. VERIFIED CUSTOMER
Excellent Service
5/1/2024
Kerry I. VERIFIED CUSTOMER
Professional, fast, courteous service. Chance was awesome!
5/1/2024
Michelle B. VERIFIED CUSTOMER
I went to another service department at a different dealership, I was unhappy with their customer care and service- then I remembered my grandpa brought his Toyota to you guys- I’m so glad I did! I got clear honest answers, and my van is back to doing great!