I was disappointed that my service took so long and cost so much, with that said, Rebecca did an excellent job of explaining the problem and why it to so long to get to the root cause.
Larson Toyota in Tacoma added an aftermarket pulse brake light, this turned out to be the root cause. Do you think I should file a complaint with Toyota?
4/11/2024
Dixie F. VERIFIED CUSTOMER
I appreciate your service. I do not want to buy a new car. I really like mine. Thank you.
4/11/2024
Dale F. VERIFIED CUSTOMER
I forgot to take my inspection report.
4/11/2024
Angela Z. VERIFIED CUSTOMER
Great service
4/11/2024
Lew M. VERIFIED CUSTOMER
Very happy with the overall visit. I had a oil change, tires rotated and my car washed within 45 minutes. I'll will be back.
4/11/2024
David E. VERIFIED CUSTOMER
Good staff.
4/11/2024
Rex N. VERIFIED CUSTOMER
Not a big deal- they definitely took care of the main problem but I had a couple of minor issues that I mentioned that were not addressed but they can wait until my next scheduled maintenance appointment.
4/11/2024
Tracie R. VERIFIED CUSTOMER
Friendly , fast and great experience!
4/11/2024
Francis S. VERIFIED CUSTOMER
Honestly, i'm not satisfied and geatful about puyallup service. My complain was not resolved, instead he just say there is a pressure in the brake system that triggers that effect and say "ITS NORMAL". I've driven several Hybrid LEs and Venza but did not feel that in the brakes. Looks like the so called "expert" did not even bother to check my car because im closely monitoring the vehicles status and mileage while in your service, it did not move after 10am friday and my car sits until tuesday afternoon. Looks like he panicked my i said im going out of state in the next 2 days and just guess diagnose my car to pull it out. Service is frustrating for the first time new vehicle owner
4/11/2024
Laura P. VERIFIED CUSTOMER
Great service
4/11/2024
Raymond H. VERIFIED CUSTOMER
Good job
4/11/2024
Calypso M. VERIFIED CUSTOMER
Great service and very efficient
4/11/2024
VERONICA F. VERIFIED CUSTOMER
Tires were rotated but not balanced and steering wheel shakes when I drive now.
4/11/2024
Madison K. VERIFIED CUSTOMER
I feel that the service was okay, I don’t feel that it was anything above and beyond. Upon checking in I was offered a car wash which I accepted but never received. On my summary of services a car wash was listed that it had been completed.
4/11/2024
Patricia G. VERIFIED CUSTOMER
Excellent service
4/10/2024
Robert W. VERIFIED CUSTOMER
She was professional and courteous and went one step above by retrieving our vehicle when it was parked across the lot. We are disabled veterans. Somehow the staff fails to note we are authorized users of disabled persons parking.
4/10/2024
Samuel D. VERIFIED CUSTOMER
I had arrived at the service drop-off a few minutes early for my appointment so I was worried about being seen on time with several cars already ahead of me, despite the early-morning hour. After having my odometer read, I barely had time to get in the front door before I was quickly greeted by Elizabeth and promptly checked in with all my particulars. Seemingly no sooner than I had sat down in the lobby, Elizabeth came to tell me that the service was complete and answered any questions I had. Excellent service advisors like Elizabeth and other Toyota employees are part of the reason I trust Toyota and have brought my Tacoma to Toyota of Puyallup for many years and will continue bringing my Tacoma to Toyota of Puyallup in the future.
4/10/2024
Steve B. VERIFIED CUSTOMER
I was very impressed with your service with one exception. I had a new battery installed but the clock wasn’t set to the correct time after the battery was installed.
4/10/2024
Jennifer R. VERIFIED CUSTOMER
Andrea Carranza was great! Your service guys on the other hand need a lesson in how to wash a vehicle properly. They forgot half of the tail gate and didn't fully wash the passenger side mirror or rear window. If I didn't have another appt this afternoon I would have gone back inside to have it fixed.