Took over almost 2.5 hours to get my truck code reset and then they encouraged me to cancel my oil change due to short staffing. Told me vehicle was ready and was getting pulled right around, I had two people ask me as I stood outside for over 15 minutes if I was waiting for my vehicle and had both of them go try to find it.
3/1/2024
Cathleen H. VERIFIED CUSTOMER
Courteous, direct, professional and friendly.
3/1/2024
Daya F. VERIFIED CUSTOMER
Very professional and nice! She deserves a raise!!
3/1/2024
Tracy B. VERIFIED CUSTOMER
Found a scratch on the tail gate about 1foot long. Ive never had any scratches or dents on my 23 tundra.I had to buff out. My service offered to take care of it but unfortunately I was dealing with my mother's death at the time and I didn't want to spend most of my bereavement time there at the dealership. The wash job was terrible as well. It had missed dirty spots all over.
3/1/2024
Roneel P. VERIFIED CUSTOMER
Thanks James you are the best
3/1/2024
Sokun S. VERIFIED CUSTOMER
Great job!!
3/1/2024
Bruce W. VERIFIED CUSTOMER
Kennedy is an excellent representative for toyota. Thank you Kennedy.
3/1/2024
Penelope K. VERIFIED CUSTOMER
Kennedy was delightful. She was efficient and helpful, she is an asset to your company!
3/1/2024
James H. VERIFIED CUSTOMER
I am particularly pleased with Rich, who accepted responsibility for my air cleaner situation. He set up the repair to my vehicle at no expense to me.
I appreciate the continued customer support to me over the years from Toyota of Puyallup.
Nick kept me up to date on my repair and that my vehicle was ready for pickup.
3/1/2024
John P. VERIFIED CUSTOMER
Thanks
2/29/2024
Kimberly S. VERIFIED CUSTOMER
Everything was great, however my car was not washed.
2/29/2024
Michael C. VERIFIED CUSTOMER
The customer service was great but I had to wait for 3 hours to get an oil change and tire rotation.my truck was done waiting outside for 20 minutes before I had to go up and ask to pay.reason was all the techs went to lunch.
2/29/2024
Janet S. VERIFIED CUSTOMER
Nic took excellent care of us and car
2/29/2024
Cathleen B. VERIFIED CUSTOMER
My car tune up was done and I am satisfied. The job was done on time just as promised.
2/29/2024
Robert S. VERIFIED CUSTOMER
Always happy with the service
2/29/2024
Star E. VERIFIED CUSTOMER
We are always very happy with our customer service you guys are great
2/29/2024
Antoinette P. VERIFIED CUSTOMER
James Allen was very understanding with my concerns and had them all checked out reassuring me all is now ok. Very thorough with his explanations.
2/29/2024
Katelynn T. VERIFIED CUSTOMER
Give Andrea a raise. It’s nice to have simple and precise service. Promote her.