Toyota of Puyallup Auto Repair Service

Elisabeth was super informative and addressed my concerns and assured me that they will take extra care and observation. Also the service took less time than expected which was a nice surprise.

Prefer car wash service

I purchased a new Hylander hybrid platinum and had a hitch installed. 1st appointment was made 1/31 drive 45 min south only to find no loaner cars available. Rescheduled for2-5. The hitch was installed and looks great but the foot kick sensor to open the back hatch was never tested and doesn’t work now. I loved this feature. Made another appointment for 2-12 to get that fixed now. It’s just hard to make the drive down here three times just to install a hitch. I asked to speak to the tech to see if there is an easy fix and was promised he would call me today but never heard from anyone. I loved the sales process and even your service Dept when there, just looking forward to getting this resolved

Chance was a great dude. Good conversationalist & made everything smooth for me.

Thank you for the good service

Andrea was very efficient and extremely pleasant to talk to. It’s nice to talk to someone who is so pleasant.

Service was fast! Andrea was pleasant and helpful.

I asked them to check the contact on the headlines and they did not

I appreciate all the nice service.

Thank you

I enjoy the continued service and professionalism at Toyota of Puyallup. Thank you

She cleaned the dirt that the maintenance team left behind.

Elisabeth offered great customer service and was friendly and helpful even through some issues I had. First when I was checking in Elisabeth couldn’t find my appointment I made in her computer. I showed her my confirmation email I received on Saturday and she got me on the schedule to be seen at my appointment time. I needed an oil change on my 2021 RAV4, as well as new wiper inserts, engine air filter, cabin air filter and my hybrid battery filter cleaned. That’s where some of the trouble happened, in my owners manual it’s recommended to get the hybrid battery filter cleaned to prolong the batteries performance, however Toyota of Puyallup didn’t have that service in their system so she spoke to the service manager and added it to the work order for me. When I went to pay she told me they wouldn’t charge me for the hybrid battery filter cleaning (I didn’t mind paying for it because I was planning to anyways)but they had to add it to the system but the service was done anyway, which I very much appreciate. She did a great job rolling with helping me even though she didn’t have the right information she found it for me and still provided me with great service. What I appreciated she didn’t talk down to me when she was uneducated about the hybrid battery filter cleaning, she found the solution for me and provided great service as well. I really appreciated that even more than the free labor for that particular service.

She did a great job. I wish Toyota provided vacuuming driver side,

Great customer service provided.

Thanks for taking in my car without any appointment!

Chance hemby was an excellent advisor he explained everything that had taken place with the car this isn't the first time I've had excellent service from him! He is always provided excellent service and this is what I come to expect every time I come to Toyota Puyallup. If you keep hiring folks like chance I'm sure in the future you will not have any trouble making tons of money! Chances is one of your finest service advisors and I would recommend him to anyone!

Great service thanks

I was rushed and shuffled along. No one available to answer or even asked if I was happy with my purchase or knowledgeable about how the vehicle operates. 1 star rating!

I got great service