I scheduled an appointment for a fuel line recall on a ‘23’ Tundra. Getting checked in for the appointment I am notified that the fuel tank needs to be near 1/4 full. It was currently 3/4 full. So, my option is to reschedule. I do so and head the 45 minute drive back home. On my way home I realize I’m unsure how long this repair will take. So, I call service department and ask how long the repair will be. I had a 1:45pm check in and am informed that it will likely take the rest of the day and be ready for pick up. Just disappointing that neither the fuel level or time to repair were relayed to me at setting the appointments. All previous service and recalls were short turn around, but I do not recall being informed of that information on those either.
2/1/2024
Mark S. VERIFIED CUSTOMER
I brougbt it in for a shimmy when driving and the tech said it is the front brakes. We'll see if that is the issue.
2/1/2024
Robert L. VERIFIED CUSTOMER
I’ve known Rebecca for at least four years always very kind to me when she used to take my money in the Front Desk lol I know she tried to do the best for the vehicle and even called this insurance company to try to make sure I would get my claim taken care of she went beyond I would say 110% I don’t know if I ever buy this kind of insurance some Zurch again they don’t explain stuff to you very good plus they don’t get back to you to see how you’re working on your claim for them. I give them a minus F for Rebecca A+ A+. again they don’t explain stuff to you very good plus they don’t get back to you to see how you’re working on your claim for them. I give them an minus F for Rebecca A+, A+ thank you Rob Lafever.
1/31/2024
Glenda C. VERIFIED CUSTOMER
Polite and courteous. Provided me info about recalls.
1/31/2024
Allyson D. VERIFIED CUSTOMER
Long wait time?????????
1/31/2024
Alice W. VERIFIED CUSTOMER
Andrea was very professional , friendly and she did a good job.
1/31/2024
Thomas L. VERIFIED CUSTOMER
You all did great! Thanks!
1/31/2024
Mary L. VERIFIED CUSTOMER
Excellent service, customer service outstanding. I only wish you still vacuumed with the car wash. Mary
1/31/2024
Liane F. VERIFIED CUSTOMER
She provided the same , great, friendly experience I've come to expect from a representative of the service department at Toyota of Puyallup.
1/31/2024
Terry B. VERIFIED CUSTOMER
I love my Toyota so much that I want to marry it! I love my car so much, because Toyota Of Puyallup takes good care of it for me. Every person that I have encountered there Is consistently professional, friendly, and warm. I won’t go anywhere else for my car care.
1/31/2024
James J. VERIFIED CUSTOMER
Customer support is so wonderful
1/31/2024
Nathan B. VERIFIED CUSTOMER
Rebecca is a great asset to your organization.
1/31/2024
Richard S. VERIFIED CUSTOMER
Very professional and courteous.
1/31/2024
Martin M. VERIFIED CUSTOMER
Windshield wipers not replaced even though I asked about it during check in. Right one is definitely separating. I didn't have time to go back and complain once I had left and was on the road in the rain.
1/30/2024
Tami B. VERIFIED CUSTOMER
Short wait times. Efficient and friendly
1/30/2024
Deborah G. VERIFIED CUSTOMER
Chance was very helpful and friendly
1/30/2024
Alvin P. VERIFIED CUSTOMER
Andrea is outstanding and very professional
1/30/2024
Daniel S. VERIFIED CUSTOMER
Great job cleaning and washing my Baby Tacoma!
1/30/2024
Jazalyn L. VERIFIED CUSTOMER
Easy and quick. Everyone was very helpful and friendly. Great service! Thank you.