Nic is an effective communicator. We had some challenges with the nature of the car problem. It ended up being an Ecu instead of actuators. I had some snags in communication when my case got handed off to someone else, so maybe there is room to include better notes for hand offs. But Overall, I am pretty impressed with his service. I have informed friends, family, and coworkers about the repair costs being covered by sales, and the chance to drive a high quality rental. So Nic and Josh really did well. I am pretty strapped as a new dad, and this was an expense I could not have managed to go along with the sleep deprivation. Thank you.
1/29/2024
Kimberly A. VERIFIED CUSTOMER
Love the experience with you
1/29/2024
Andrew K. VERIFIED CUSTOMER
Only criticism I would give is in regards to contacting a customer about vehicle pick up. I dropped my truck off for 8:15 appt at 8:00. I reached out about 12:30 and was told to expect my truck there all day. No big deal. Then I reached out via the text service again at about 4-4:30 to ask if I should head down and got no response, until a phone call at about 5:00 pm. Telling me my truck was ready and that they closed at 5:30. I am over 30 minutes away. I got my truck, but planning out ahead of time for those of us with a drive would be better received. Small thing. Area of opportunity is all. Had I not been able to get my truck after all day for the second Saturday in a row, this would be very different. Team was great. Friendly. Informative. Just plan ahead so us customers do not have to rush or worry about being able to get our vehicles up the same day.
1/29/2024
Dennis K. VERIFIED CUSTOMER
Thanks to all of the staff at Toyota of Puyallup vehicle service. Fast dependable and friendly, exactly what the Toyota brand represents and why I choose Toyota.
1/28/2024
Michael W. VERIFIED CUSTOMER
Chance was very polite and helpful. The service department was very busy when I was there and I was supposed to be checking in on the other side of service, but it was extremely busy and he was kind and helped me with everything
1/28/2024
Isaiah S. VERIFIED CUSTOMER
Logan is big dog.
1/28/2024
Nathan K. VERIFIED CUSTOMER
When I dropped off the van I told them there was a K&N cabin filter and to not replace it, I can clean it and put it back. After I got the vehicle back I checked the filter and it was replaced. I also don’t understand why my tires weren’t rotated if it’s part of the service, I was told it’s wasn’t completed because of tread depth and that greater tread depth was needed on the rear tires which I don’t understand when I have a
Front wheel drive van. My van was available 2 hours after expected which made it where I had to pick it up at almost closing. This made the check out process seem rushed and the girl who helped me seemed unaware of what was actually done with my car. Overall I’m less than happy with what seemed like a simple service on an otherwise perfectly fine vehicle.
1/28/2024
Larry O. VERIFIED CUSTOMER
Great tean
1/27/2024
Jeri L. VERIFIED CUSTOMER
Chance was excellent!
1/27/2024
Ernest B. VERIFIED CUSTOMER
Great job , well done, thank you !
1/27/2024
Shari S. VERIFIED CUSTOMER
Exceptional service, even with all the difficulties. Gave me a chance to try a newer Toyota. Lots of fun driving the 2023 RAV4.
1/27/2024
Barbara H. VERIFIED CUSTOMER
Quick, friendly, excellent customer service. He is a keeper!
1/27/2024
Agyness L. VERIFIED CUSTOMER
Friendly staff and delivered faster than expected service!
1/27/2024
Donna V. VERIFIED CUSTOMER
Great service
We have more work to bring to Toyota of puyallup
Thank you
1/27/2024
Eloise D. VERIFIED CUSTOMER
Thank you Jessica for your attention
To detail; for being so thoughtful to text me to let know how things were going and being so customer friendly
You were so pleasant and much appreciated
1/27/2024
Dennis M. VERIFIED CUSTOMER
She was cordial and answered all our questions. Very good service!
1/26/2024
Jill F. VERIFIED CUSTOMER
Jessica was very kind and friendly and greeted me with a smile.
1/26/2024
Michael M. VERIFIED CUSTOMER
Informed, courteous customer service.
Good experience!
1/26/2024
Gregory M. VERIFIED CUSTOMER
Had very good communication with the team there.
1/26/2024
Eduardo D. VERIFIED CUSTOMER
Great customer service. Appreciate the detail provided on what was looked at and a followup on questions a noted at car check in! Service was timely and appreciate the updates. Thank you!