I wished to have my back wiper fixed. Instead of getting fixed, it's more worse. The wiper used to lie horizontally at 9 and 3 o'clock. It became off a bit to the right after a while. About an inch off. I had you guys check on it to return it to horizontal lie. Now it's off by 4 inches and nowhere near what it used to before. I shouldn't have asked to fixed it.
1/21/2024
Ryan E. VERIFIED CUSTOMER
I setup my appt to get a service done, the tire indicator issue solved and my rear view mirror fixed. Service was done, and I was then told I'd have to schedule again for the rest. So disappointing to be promised one thing and get stiffed.
1/21/2024
Deborah D. VERIFIED CUSTOMER
She was very nice and knowledgeable. Great staff ! Love the Toyota savings coupons that Toyota of puyallup sends me via US mail !!! My internet does not always work and is very slow, so thank you for the wonderful savings coupons! Deb Dawson ****-****-xxxx
1/20/2024
Iram M. VERIFIED CUSTOMER
BECA is always very professional and helpful.
These days you just dont get that . All I can say is Beca thanks again and again. You have a great employee in her.
1/20/2024
Stephen D. VERIFIED CUSTOMER
The service on my vehicle was excellent. But I had a question about my Care Plus plan. The service representative referred me to a 800 number for Toyota. They listened but said the dealership would have to solve the problem. I let the service representative know and would expect a manager to at least provide an explanation. But she said she would report the issue to the manager. I don’t have an answer to my question.
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1/20/2024
Maria H. VERIFIED CUSTOMER
Great quick check in and easy peasy check out
1/20/2024
Steven B. VERIFIED CUSTOMER
Everything worked out just fine
1/20/2024
Diane D. VERIFIED CUSTOMER
She was thorough, communicated well, but mostly was kind throughout the process. Very professional and thoughtful.
1/20/2024
Adam W. VERIFIED CUSTOMER
She is always a joy to work with
1/20/2024
Michael H. VERIFIED CUSTOMER
Chance Hemby was awesome. I wasn’t satisfied with the courtesy car wash. I still had soap on my rear window and my 4Runner was still dirty.
1/20/2024
Rhianna O. VERIFIED CUSTOMER
He was wonderful and answered all my questions! Thank you so much for the great customer service :)
1/19/2024
Alfredo R. VERIFIED CUSTOMER
Service was not complete due to one of the maintenance mechanics at the Toyota Puyallup site, lost my lockwheel key to unmount the tires. mechanic did not place the wheel lock key back in its place under the passengers seat in the back. Explain this to the service rep and there hasn’t been any follow up. I tried calling the service manager yesterday I got no response.. this is really a problem for me because I cannot travel very far in case I get a flat I cannot change my tire. this is very frustrating to me. I wish this would be resolved as soon as possible. Please reach out to me ****-****-xxxx.
1/19/2024
Jason Q. VERIFIED CUSTOMER
Thanks for the swift service.
1/19/2024
Randy S. VERIFIED CUSTOMER
I will continue to work with Toyota in Puyallup ????
1/19/2024
Carla F. VERIFIED CUSTOMER
I have been so pleased with the customer service I have received at Toyota of Puyallup. From the reception desk to the staff that performs the service on my car…..so friendly, capable, and never a problem. I’m always so impressed with how smoothly everything runs and I get my car back at or before the time they promised. Excellent from start to finish! Thank you!
1/19/2024
Brent A. VERIFIED CUSTOMER
Kennedy was great to work with and very helpful.
1/19/2024
Joanne R. VERIFIED CUSTOMER
Attentive polite and cheerful
1/19/2024
Deborah E. VERIFIED CUSTOMER
He was okay…not particularly friendly but matter of fact.