Worst service ever 90 min oil change (ridiculous for a simple oil change) in fact took 2.5 hours, and likely would have been longer if I hadnt checked at 135 min. More than dozen customers came and went while I waited Felt like 2nd class citizen because i was having my 13 yr old car being serviced. Little did they know I am on waiting list for a 2024 Prius Prime I could have had better service at Jiffy Lube for much less on less than 30 min. On top of everything car was not washed which is an expected service.
1/18/2024
Shanna S. VERIFIED CUSTOMER
He was very transparent with cost and necessary things that needed to be done for the vehicle today.
1/18/2024
William A. VERIFIED CUSTOMER
Fast and friendly service. Good job!
1/17/2024
Asami S. VERIFIED CUSTOMER
I was satisfied, but it took a lot longer to finish the job than usua.
1/17/2024
Gerardo A. VERIFIED CUSTOMER
Excellent work, thank you
1/17/2024
Polo V. VERIFIED CUSTOMER
I just don't think it was ethical and right to first worked on the car charge me and then telling me that the car is not safe.
I strongly feel that the dealer doesn’t care about his customers. It will never take one of my car to get it replace at the Puyallup Toyota Dealer.
The dealer took money from a poor family. That wasn’t right, they don’t take responsibilities. And they lie.
1/17/2024
Karina O. VERIFIED CUSTOMER
Took TWO hours to get my key fob battery replaced . With appointment
1/17/2024
Spencer F. VERIFIED CUSTOMER
Service did an amazing job with installing new wheels and tires
1/17/2024
Judy P. VERIFIED CUSTOMER
Great customer service!
1/16/2024
Eli P. VERIFIED CUSTOMER
My tires were not rotated as they had record that they needed replaced. My tires are only 4 months old. My wife took my car in and didn’t inform them that the tires were new. If they’d checked my tires I think they’d have seen they were new. Now I’ll take my car somewhere else for rotation.
1/16/2024
Linda W. VERIFIED CUSTOMER
Staff was very friendly. The person that helped me today should get a raise. I was very impatient and he accommodated me. I would have said to go home and come back tomorrow.
Thank you so much for the platform to express this.
Linda.
1/16/2024
Lynn W. VERIFIED CUSTOMER
Very polite, helpful, and pleasant
1/16/2024
Scott F. VERIFIED CUSTOMER
James was very helpful, he arranged for the service tech to assist with a harder to diagnose issue and answer questions. I really appreciate his service.
1/16/2024
Jodi R. VERIFIED CUSTOMER
It’s always something when I come there.
They didn’t even pull my car into the bay until 1 hour and 5 minutes from my appointment time
I sat and listened to two of the employees smack talking customers.
Honestly, I don’t know why I go to that location, after so many issues over the years. Auburn is going to be my next stop.
1/16/2024
William L. VERIFIED CUSTOMER
Elisabeth was very personable, helpful and professional in making sure my service was excellent! She answered all my questions and made sure I had no unresolved issues.