Jessica has been my service advisor for both my wife’s RAV4 and my Corolla; I always forget my appointments but you guys managed to squeeze me in, even though your shop is clearly busy. Keep up the good work guys, and thank you Jessica!
1/11/2024
Sunshine P. VERIFIED CUSTOMER
Everyone at Toyota of Puyallup is the best! My car was done when promised, too!
1/11/2024
Jessica R. VERIFIED CUSTOMER
Puyallup kept having issues finding our prepaid maintenance package, so we contacted the original dealership, got a copy of our contract and brought it in. But were told it wouldn’t be accepted. This was after waiting for over a month to get an appointment & having to call vs being able to book online. We had to do everything on our own and ended up taking the vehicle back to Tacoma where they not only were able to service us the next day, but were able to help us get all the maintenance contract info linked into our VIN & kept us updated every step of the way. We live closer to Puyallup and preferred to take our vehicle there, but it’s easier to schedule appointments, get in quicker, and receive a higher level of customer support. No need to follow up or contact. We will continue to service our vehicle with Tacoma.
1/11/2024
Jason S. VERIFIED CUSTOMER
Jessica was absolutely amazing and extremely friendly! She is an asset to your dealership and she made me feel totally chill. Her positive attitude and shiny demeanor sets the bar very high!!
1/11/2024
Richard E. VERIFIED CUSTOMER
Your prices are getting way too expensive. I’ve been coming there for years and am seriously considering looking for somewhere else to go.
1/11/2024
Marc M. VERIFIED CUSTOMER
Logan did an excellent job throughout the entire process….
thank you…
1/11/2024
John H. VERIFIED CUSTOMER
All was fine as it always is at Toyota of Puyallup. I was a bit surprised that the vehicle was vacuumed like it has been in the past. Not a big deal just an observation. I always have great service at your dealership and that is why I always come back even though there is a dealership much closer to my home. Jess and her helper were very courteous and professional.
1/11/2024
Joshua S. VERIFIED CUSTOMER
Concise service
1/10/2024
John H. VERIFIED CUSTOMER
Chance was very polite and helpful.
1/10/2024
Rich T. VERIFIED CUSTOMER
I was very satisfied. No oversell but addressed some needs on an older vehicle.
1/10/2024
Dustin L. VERIFIED CUSTOMER
Chance unfortunately not only had his information wrong but did not respond to the text message that I was offered as updates on my service.
1/10/2024
Michel C. VERIFIED CUSTOMER
He was polite and helped me with my Toyota. Thank you so much
1/10/2024
Jamie B. VERIFIED CUSTOMER
always a pleasure to work with!
1/10/2024
Niraj S. VERIFIED CUSTOMER
Liz, is really good. I enjoyed being served my her. She is very professional and takes pleasure in her work. She deserves commendation and a tip.
1/9/2024
Andrew B. VERIFIED CUSTOMER
My tire light is still on, not sure why but I thought that would've been taken care of with regular maintenance.
1/9/2024
Derek S. VERIFIED CUSTOMER
I'm very satisfied with the service from Jerry nix and the finance manager.
1/9/2024
Justin D. VERIFIED CUSTOMER
She was very helpful and knowledgeable. She also helped me reset my window buttons which was EXTREMELY helpful. Great customer service
1/9/2024
Aaron N. VERIFIED CUSTOMER
Rebecca is awesome and super friendly and she answered all my questions about the TRD lift kit!
Al is a super cool guy with many stories to tell!
1/8/2024
Renae H. VERIFIED CUSTOMER
Becca did an awful job. Had to engage the rest of the team in order to get a satisfactory solution. She tried to feed us nonsense to get us off the phone and to accept that she simply didn’t listen when we checked in and didn’t care when she ignored what we asked her to do.
All we wanted was for her to call us when they figured out what was wrong with our car before they did the other work.
Oh, and not lie to us when she failed to do the simple thing we asked her to.
Thanks to Anastasia and Rick for making things right.
1/7/2024
Michael A. VERIFIED CUSTOMER
Why 36.5 pounds pressure in my tires? My door sticker says 30.