I came in on Saturday for a routine oil change and a multi-point inspection. I checked in early and sat in the waiting room. After 15 minutes, Bret came up and said he’d been trying to call me and that my car was done. I thought, that was fast! I got up to sign the paperwork and he mistook me for someone else and almost gave me keys to a car that wasn’t mine! I thought it was weird that I had only been sitting for 15 minutes, he said as we were going through things that my car was almost brand new (it’s not - it’s a 2013) and when he asked me the mileage I was halfway through saying 90k and he said 15k. I finally caught that the paperwork belonged to a Kimberly. I waited another thirty minutes to get my actual car and sign paperwork that is mine. Come to discover now that I’m home that the multi-point inspection sheet STILL doesn’t belong to me. And last time they forget to do a multi-point when they replaced the battery and alternator. lol I just want to see if they see anything wrong with my car and the tread left on the tires! Grrrr.
1/26/2025
Scarlett C. VERIFIED CUSTOMER
Chance was kind, professional, didn’t try to upsell anything, and did confirm my accounts credits of 4 when we got there, was informative but didn’t push sales.
1/26/2025
Shayden S. VERIFIED CUSTOMER
Andrea Carranza gave me great customer service . Andrea answered all questions I had an addressed me with any future suggestions on repairs just great customer service .
1/26/2025
Ryan B. VERIFIED CUSTOMER
Jessica was excellent to work with very knowledgeable and answered any questions we had. Thank you so for all your help Jessica
1/26/2025
Patricia A. VERIFIED CUSTOMER
I appreciated her prompted solution when she noticed my name was not on the schedule and i got the text confirmation of my appointment, she managed it very well. Thanks
1/26/2025
Christopher W. VERIFIED CUSTOMER
It was fast and everyone was very friendly! Thank you!
1/26/2025
Paramjit S. VERIFIED CUSTOMER
Very cool and nice
1/26/2025
David C. VERIFIED CUSTOMER
M wife brought in her car, and was told it would be an hour, it was closer to 2 hours, before she finally left with a loaner. When she went back to pick up her vehicle the next day she called ahead so her car would already be out front, you dismissed her, and when she got there she had to wait another 30 minutes. The whole time the attitude of the people, except for the first person that helped her, was as if they didn’t care at all. This is different then what we have experienced in the past, and we have been going to you for the last 20+ years! I don’t know if we will be back. It felt like the $ was so much more important than the customer.
1/26/2025
Peter K. VERIFIED CUSTOMER
Na
1/26/2025
Ruben M. VERIFIED CUSTOMER
Andrea was lovely.
1/25/2025
Hunter B. VERIFIED CUSTOMER
The best
1/25/2025
Sebastian M. VERIFIED CUSTOMER
Professional and courteous.
1/25/2025
Allan P. VERIFIED CUSTOMER
Excellent customer service!!!
1/25/2025
Jonathan M. VERIFIED CUSTOMER
Kennedy who helped new at the end was outstanding.
1/25/2025
Habte G. VERIFIED CUSTOMER
Great service. I also had the opportunity to talk about the possibility of trading my Camry.
1/25/2025
Kim L. VERIFIED CUSTOMER
Kennedy was courteous and helpful.
1/25/2025
Philip K. VERIFIED CUSTOMER
Andrea provided excellent personal service throughout my appointment.
1/25/2025
Dan W. VERIFIED CUSTOMER
Chance was great. Very courteous and ensured I understood the process and detail. Job well done!
1/25/2025
Robert S. VERIFIED CUSTOMER
Going to Toyota, of Puyallup was probably one of the best things I have done with my vehicles. They are so spot on, they don't drop the ball. When I was greeted, they took all my information. The tech at the desk walked me over to make sure that I made my connection with the next Phase, they took my truck, got me my loaner. Everything was first class and all I can say is i've dealt with other toyota dealerships, Puyallup is number one, and I'm not just saying that I can be very, very difficult and they made things so easy for me. So if you have a Toyota, trust me, I live in Kent. The drive was a little bit, but it was worth every mile. Great job guys.
1/25/2025
Jen F. VERIFIED CUSTOMER
Staff was very nice. The gentleman that checked me in was very kind and polite. While I could tell you guys were busy and backed up, the communication was appreciated. Nice waiting room too.