Elisabeth is wonderful. She is the quintessential service technition. Promote her. She will excel at whatever you ask her to do
12/3/2023
Michele R. VERIFIED CUSTOMER
Customer service is great but it took way too long to fix my recall. The first appointment which I waited for two hours, I thought they were going to actually fix it but it was just to check to see if it needed fixed. Then apparently the part has to be ordered and I was there today for four hours, waiting for it to get fixed. Any other recall I’ve had is fixed the first time I take it in. Toyota should have the parts ready to go in case it does need to be taken care of.
12/3/2023
Joanna P. VERIFIED CUSTOMER
I was extremely pleased. The computer system ate my appointment so the only proof I had was the text message confirmation I got. That wasn’t an issue they were able to still do the service today and in record time. Excellent service thank you
12/3/2023
Collen S. VERIFIED CUSTOMER
5 star and very good customer service
12/3/2023
Darla A. VERIFIED CUSTOMER
No car wash or vacuum. Wasn’t offered punch card. Very expensive oil change with none of the perks that I used to receive the last 12 years I’ve brought my Highlander in for service. Aside from that- the service gal who helped me was great!
12/3/2023
Jesus Z. VERIFIED CUSTOMER
Very friendly people.
12/3/2023
Allen W. VERIFIED CUSTOMER
Good job
12/2/2023
Martina I. VERIFIED CUSTOMER
It was great service that included get a shuttle to work that was awesome!!!
12/2/2023
Paul B. VERIFIED CUSTOMER
Wonderful
12/2/2023
Jane B. VERIFIED CUSTOMER
Jessica made me happy that she was there. You’re lucky to have her! She’s authentically friendly and skilled at her job. I felt seen and heard.
12/2/2023
Heather F. VERIFIED CUSTOMER
We had both of our vehicles serviced today. Our earned free oil change was not honored because this dealership has changed the rewards program.
12/2/2023
Margaret J. VERIFIED CUSTOMER
Everything was great. Quote was better than expected and explained well.
12/2/2023
Corey F. VERIFIED CUSTOMER
No problem with my rep. My problem is with management not honoring the previous punch card
12/2/2023
Lance G. VERIFIED CUSTOMER
Everything was great except my car was not washed and I was told it was.
12/2/2023
Anthoni H. VERIFIED CUSTOMER
Not very happy with the quality of service provided when my wife takes in my Tundra when I can’t. Every time my wife takes in the truck, they try to tell her that something catastrophically wrong and she needs to have your service department fix it. On the other hand when I come in to service my Tundra, there is never anything “wrong” with it. Also, all the fluids are supposed to be checked during the “multipoint” inspection, but the two of the fluids were low upon her bringing it back home. It just seems awfully suspect that the service is different when my wife brings in the Tundra vs. when I do.
12/2/2023
Wilfred S. VERIFIED CUSTOMER
I know the driver’s inside door handle is loose, probably a broken clip. Should be any easy fix. They charged me a $150 fee to tell me there is nothing wrong. I have already had to tighten the screw once. I went from the service dept to the parts dept and ordered the piece so I can fix it myself.
12/1/2023
Pamela P. VERIFIED CUSTOMER
Didn't get an oil change when I asked for it when I checked in
12/1/2023
Steve W. VERIFIED CUSTOMER
Jess is the best!
12/1/2023
Anjanette B. VERIFIED CUSTOMER
Great updates and service from this department.
12/1/2023
Jennifer R. VERIFIED CUSTOMER
Plates were not put on the truck. Please mail them. P.O. Box 2982. Yelm wa 98597