Service Advisor was "disorganized" and I had to ask several follow-up questions before I finalized my transaction.
Also, the POS terminal would not accept my credit card and it had to be manually entered.
11/7/2023
Harry B. VERIFIED CUSTOMER
Jessica did an excellent job
11/7/2023
Laura D. VERIFIED CUSTOMER
Very helpful and great customer service from her and the whole team.
11/7/2023
Aliitasi A. VERIFIED CUSTOMER
Jessica was very helpful and explained everything. I appreciated her help very much. The service didn’t take long and I am very grateful to everyone. Thank you.
11/7/2023
Lisa C. VERIFIED CUSTOMER
1) My appointment was at 7:30 am, was told it would take at the most 6 hrs. No updates all day arrived at the dealer at 4 pm & it wasn't done. Didn't drive away until 5:35 pm. I missed a dinner party because of this.
2) When my service was complete & my vehicle was pulled out front. It was supposed to have been washed. It didn't looked washed as it was covered in sticky needles. According to the individual who pulled it out, it had been wash. They pulled it back again & washed it again and sprayed it with the hose. Looked better but lots of needles on the roof. Also when back lift gate was opened it was packed with needles around the door jamb. This is unacceptable to have a brand new vehicle not even a month old to be parked under pine trees. With the amount of needles I would quess it was parked there for some time. The needles were pitchy & sticky. I asked for a detail & was told an email to the manager would be necessary. I have not seen any communication about this today as of this survey.
Feel free to reach out to me via phone or email:
Thank you, Lisa
11/6/2023
Leonardo M. VERIFIED CUSTOMER
James did a good job even tho we ran into a little hiccup!
11/6/2023
Tom B. VERIFIED CUSTOMER
We’ll explained reason for the price.
11/6/2023
Gary E. VERIFIED CUSTOMER
Marty is excellent
11/5/2023
Heather W. VERIFIED CUSTOMER
Easy process simple steps, love the quick very nice service especially the treats and hot cocoa machine was perfect love it ! Thank you
11/5/2023
Kelly B. VERIFIED CUSTOMER
I am glad my steering was finally fixed, but I am frustrated I had to turn around and drive the car back because the issue wasnt fixed the first time. I felt they didnt test drive the car after the initial alignment, because it was very apparent it was still pulling to one side after only driving a short distance.
11/5/2023
Sherrol M. VERIFIED CUSTOMER
THANKS FOR A SMOOTH SERVICE AND CANOPY INSTALLATION!!!
11/5/2023
Jessalynn H. VERIFIED CUSTOMER
Elisabeth did a great job and had excellent customer service.
Just a suggestion, when a customer calls in for an appointment the call service should be looking to make sure they are coming in for the correct service. Oil service vs maintenance. It wasn’t until today with Elisabeth did I get it explained that I didn’t need to come in every 5,000 miles for an oil change.
Thank you for making sure that my car got washed! :)
11/5/2023
Sarbjit V. VERIFIED CUSTOMER
Very friendly and very knowledgeable.
11/4/2023
Steven V. VERIFIED CUSTOMER
I have been a loyal customer since 1984. Want to continue to be a customer for the ongoing term have some questions about the level of service.
11/4/2023
Marten Y. VERIFIED CUSTOMER
The staff was great! Easy trip in and out
11/4/2023
Stephan L. VERIFIED CUSTOMER
Rebecca was very professional and courteous during the whole process. I wished I knew how long it would’ve taken when I need new tires.
11/4/2023
Mark W. VERIFIED CUSTOMER
Excellent!
11/4/2023
Cotyann C. VERIFIED CUSTOMER
It was nice to get a text message asking if I had any concerns or questions while my car was being worked on, but when I did reply with a question there was no response ever.
11/4/2023
Carlo D. VERIFIED CUSTOMER
After receiving my Rav 4 I noticed that it had been washed but parts were missed. It would have been nice if they would have vacuumed the front driver sided as well. My Rav 4 was there for a few days and I’m thankful for the loaner car.