It took 1:45 minutes for a scheduled oil change. Was not expecting that
10/31/2023
Toni A. VERIFIED CUSTOMER
Length of service time longer than expected. Was told it would be noon or maybe 12:30. I didn’t get my keys until 2:00.
10/31/2023
Lisanna F. VERIFIED CUSTOMER
Air was not added to other tires as usual so the are all off balance. The new tire is fine because it is new. All was good there. Wasn't offered usual complimentary car wash. Trunk is not closing when I push button to close. Was working fine prior to taking it in.
10/31/2023
Lauren L. VERIFIED CUSTOMER
Amazing job! I feel very well taken care of.
10/30/2023
Frank H. VERIFIED CUSTOMER
He was amazing. He did everything he said he would do . Kept my updated and very friendly. Broke down all the details and polite
10/30/2023
James K. VERIFIED CUSTOMER
Thank you again.
10/30/2023
Linda Z. VERIFIED CUSTOMER
Thanks
10/29/2023
Alexander G. VERIFIED CUSTOMER
Kennedy was friendly and professional.
10/29/2023
Michael S. VERIFIED CUSTOMER
Nick was great and funny. I appreciate his humor and honesty
10/28/2023
Jenniffer S. VERIFIED CUSTOMER
No problem!
10/28/2023
Bonny H. VERIFIED CUSTOMER
Thank you
10/28/2023
Mary S. VERIFIED CUSTOMER
Thank you for keeping my 2011 Venza in great working order.
10/28/2023
Kelly M. VERIFIED CUSTOMER
Unfortunately the technician did not detect an issue with the Sienna not detecting the key fobs properly. But when my wife left with the vehicle, it started erroring again. So maybe the technician didn’t let the Sienna run long enough to give the error a chance to manifest itself…
10/28/2023
Mari M. VERIFIED CUSTOMER
I was satisfied with all but one thing. Everyone was very friendly and the actual service appt was great. Here is the only thing. I told them that my cruise control was not working. The service rep told me that it willl not work on the rain. But I don't think they even checked it even though it was not raining yesterday. When I picked up my car today I tried it on my way home and it is still not working. It is also not raining today. So I feel that just got blown off.
10/28/2023
Martin M. VERIFIED CUSTOMER
Kennedy was absolutely fantastic! She helped me through every portion of bringing my vehicle in for service and treated me with much respect.
I greatly appreciated it.
10/27/2023
Lisa C. VERIFIED CUSTOMER
He was quick to assist with check in, out to lunch when I checked out. Fellow staff was very complete & great backup.
10/27/2023
David B. VERIFIED CUSTOMER
Nicolas was responsive and friendly
10/27/2023
Paul M. VERIFIED CUSTOMER
This was the second time I have had service performed and the vehicle was completed for an extended period of time but not made available to myself or the service advisor.
My first appointment the vehicle had been done for an hour and I was sitting in the dealership waiting. I did not get the vehicle until my advisor returned from lunch and saw me in the lobby and asked why I was still waiting.
This time I called at 305pm and was told the vehicle had just finished and all that was left was the paperwork. I arrived at your dealership @ 4pm (I am an on duty paramedic) waited in line, the service advisor did not know the vehicle was done, and it took 20 minutes to get the paperwork done when the vehicle had been ready for over an hour. At least this time I got an inspection report, had they given me one at the first appt, I would not have needed a second because I would have had that service done at the same time.
10/27/2023
Jim M. VERIFIED CUSTOMER
My service included rotating tires prior to coming to Puyallup Toyota. I mark the front tires. Just ensure that they were actually rotated when I picked up the car it was dark. I couldn't see my marks. When I did get home I noticed they didn't bother rotating the tires. Now I get to spend my time getting my tires rotated when it should have been done the first time. And by the way, it showed on the receipt that the tires are rotated. It's a big lie now. I'm wondering if they even change the oil filter? Who knows
10/27/2023
Jeff R. VERIFIED CUSTOMER
Purchased Tacoma from Jerry Nix this month 2011. Have only serviced and performed oil changes here due the superlative service and attention to detail. Everyone at this dealership excels. I will remain a lifelong customer.