The serve department and my representative were amazing! They got me in very quickly and explained in detail of all of the information on my car!
10/18/2023
Martin H. VERIFIED CUSTOMER
Great job today.
10/17/2023
Daniel R. VERIFIED CUSTOMER
Rebecca was amazing. She did exactly what she said she would, when she said she would. This was a very easy experience.
10/17/2023
Amanda S. VERIFIED CUSTOMER
Jessica was helpful and knowledgeable. I appreciate the service I received and the information that was relayed. Excellent customer service.
10/17/2023
Diana F. VERIFIED CUSTOMER
He was very nice and very helpful. Treated me very respectfully. I thank him for his help today. Hope I get him next time I need any service.
10/17/2023
Quinton G. VERIFIED CUSTOMER
I’ll be back in the morning. Tension pulley and fan belt were replaced.
Pulley is making a loud ringing noise likes it’s lose.
10/17/2023
Lisa E. VERIFIED CUSTOMER
I was impressed with how fast and thorough the service was. Jessica took extra time to explain how the first couple years of service are covered by Toyota. That was very helpful. I look forward to coming back for future service appointments!
10/17/2023
Jordan P. VERIFIED CUSTOMER
Elisabeth was professional and helped the process go smoothly
10/17/2023
Kelly B. VERIFIED CUSTOMER
:)
10/16/2023
Joshua R. VERIFIED CUSTOMER
I brought my truck in for its first service and a safety recall. The parts for the recall aren’t ready yet but your lube tech said he checked the recall. My tires weren’t rotated, the tread depth wasn’t checked but your tech said they were 13/32 when they’re actually 16/32. Your tech also said my psi is supposed to be 29psi and he said they’re all at 29 except factory spec is 30 and my psi is actually at 32. I also get notifications from the Toyota app when my doors have been opened and that only happened once. So it seems to me that all your tech did was love my truck from one side of the lot to the other and didn’t actually look at a single thing.
10/16/2023
Kimberly W. VERIFIED CUSTOMER
My service rep was fine, however for several years now I have been paying for oil changes which apparently weren’t needed when I scheduled my appointments. I was told at my 10/14 appt that I was not due for this service and would only need a multi-point inspection which was $50. I had planned for a FREE oil change that day as I was using my 5th punch on my oil change punch card. This is very disappointing to know that I was being charged for services that were not needed. Not once did any service rep tell me oil changes were recommended at 10,000 miles due to synthetic oil. My rep did state that, “the mechanics who previously worked on your vehicle are no longer here, so there’s that.” This statement did not make me feel confident in the service from Toyota Puyallup, so I may be going elsewhere moving forward. Also, I wanted my car washed and was told, “we don’t wash cars on Saturdays due to how busy we are.” Well on 10/14, it was VERY slow compared to prior Saturday appointments that I have had. (there were about 5 people in waiting room). My vehicle has been washed many times on a Saturday unless the machine is broken, which does occur frequently. Anyway, not a good experience.
10/15/2023
Holli Anne. VERIFIED CUSTOMER
I had to return the car because there was a clunking sound coming from the rear brakes after having them changed. They gave us a loaner so that was nice.
10/15/2023
Richard H. VERIFIED CUSTOMER
It is (my Tundra) not a liability in any manner at this point. I will watch it closely and consider another Tundra. I am disappointed over Toyota’s decision to do away with the V-8, but I will still consider one because of the quality I have enjoyed over two Toyota’s; one Tacoma and this Tundra.
10/15/2023
Sandra C. VERIFIED CUSTOMER
She was very professional, assisted promptly and provided outstanding service.
10/15/2023
Trudy B. VERIFIED CUSTOMER
Got my car repaired early. Thought I was leaving it for repair on Monday. But the did it Saturday when I dropped it off. Wonderful!
10/15/2023
Chrystal B. VERIFIED CUSTOMER
Nicolas was professional and friendly!! It was so busy in there at 730 and things moved so fast! My car was ready the same day!
10/14/2023
Michael G. VERIFIED CUSTOMER
Logan took amazing care of me. I really appreciated the loaner car and getting my car in to be fixed very quickly. And Al who brought my around was a hoot to talk to. I really enjoy the staff at Toyota of Puyallup and it is a big reason I keep coming back.
10/14/2023
Greg S. VERIFIED CUSTOMER
Sophia is excellent at helping. Highly recommend her.