Toyota of Puyallup Auto Repair Service

Great communication from Nic on work needed, repairs done and keeping me informed throughout the process!

Was very satisfied with the friendliness of Nic! He was very helpful and polite!

Thank you for your fast service ….

Sophie was great! Very nice and professional. I was hoping for a car wash (I noticed another vehicle had been washed). I seem to recall a paper with all the items that had been checked including the depth of tire treads. I did not receive this with my payment information. And there was an employee sleeping in the customer waiting area. He brought in food and drink and then fell asleep. He had an alarm, woke up and went down the employee hallway. Weird.

They made me feel comfortable and fast service

Yes I am satisfied thank you for your help.

Chance was very knowledgeable on Toyota service and answered all my questions. He is a real asset to the Toyota Team. Thank You Chance.

Takes too long. Costs too much. For instance, Honda of Sumner will change my oil for $85, and take 55 minutes. You are not competitive. And HoS is much closer to my home.

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Great job! Very happy!

Jess is the best! She is very courteous and got my vehicle back to me as soon as it was done. For oil changes-see Jess. If your vehicle has another service concern rather than just oil-see Nick. These two are a FORCE! The dealership is lucky to have these two!

Quick and polite service. Thank you.

This is a long response. On August 28, after picking my family up at the airport, the temperature gauge reached the red zone. Fearing that the engine was overheating, I drove straight to Toyota of Puyallup in order to get the 2001 Tundra checked out. After four days I finally calked T of P and inquired to whether the truck was ready. No one ever called me. I finally picked up the truck on Wednesday, Sept. 6, paid the $900 bill and drove the truck home. I called throughout the day on Tuesday, however, no one ever answered the phone at the dealership. Before I ever reached home, the temperature indicator reached up to the red zone.????So… I called back and made an appt to take the truck in on Thursday, Sept. 7. After checking in with Nic, I left the truck for further repairs. Later that day Nic called me and told me that the truck needed a new thermostat! WHAT?? Why wasn’t this checked the first time?? I was told that the cost would be All of this could have been avoided had the thermostat had been checked the first time. Now it is Monday, Sept. 11, and STILL no call from your dealership. I am not sure of what else to say, except since 2001, this has been the most frustrating experience I have had. I really feel that a discount should be applied to the cost to offset the terrible experience I have had. Kathleen M

Very good service and very good customer

Your staff is always a pleasure to work with.

It took over a month to get an appointment. Finally got one for 10:15 on 9/8/23. I received a text a few days prior, reminding me of my 10:15 appt. When I arrived, I was told that my appt was for 9:30 and I missed it and would have to reschedule. Not happy. I showed the guy the text I received re. 10:15. He then figured out a way to fit me in. But it took 2 hours for a routine service.

Getting checked in to drop off a vehicle should not take 20 minutes. All the while, my vehicle is not getting serviced and it's getting pushed back in line well past my Appointment time. Schedule your maintenance for the staff and personnel you have. Do better.

I think they want to charge me to fix something that should have been fixed b4 I took it off lot. I haven't got any one wet yet but I've hit a cpl windows with spray.

I will try and call the service manager on Monday if I am able

Everything was good other then the fact I was about 4 miles away and noticed the service required warning was still on. I had to return and have service reset.