Your service department forgot to tell me my vehicle service was complete and left me sitting there for almost an hour. If I hadn’t noticed my vehicle was parked outside who knows how long I would have been waiting.
9/1/2023
Trish K. VERIFIED CUSTOMER
Elisabeth was great to work with. She was very helpful.
9/1/2023
Carl C. VERIFIED CUSTOMER
Excellent job
9/1/2023
Robert H. VERIFIED CUSTOMER
Sophia is a great asset to her job. Your very lucky to have her on your team “ the howard boys “????
9/1/2023
Denise R. VERIFIED CUSTOMER
Thank you . Nicolas made all my concerns met without a problem .
I ended up having issues with transportation plans to p/u car when work was done. My kids work at hospital and couldn’t get away at a reasonable time.
He reassured me that he would keep me posted on the time work would be done and have a shuttle for me to pick up car.
That extra service when in a pinch makes “all well”!
9/1/2023
Margaret O. VERIFIED CUSTOMER
Fabulous
9/1/2023
Raul O. VERIFIED CUSTOMER
James very professional
8/31/2023
Wen X. VERIFIED CUSTOMER
My problem is not with the dealer shop, my problem is with the part and service rep. I believe they lied to about my power train warranty, if I didn’t know anything better, I probably will fall for it, but I didn’t, then the girl named Becca who serviced me came back to me said Manufacture made mistake, my water pump does covered under the power train warranty (5years/60000miles), so at this point I don’t know who really lied, or just a simple mistake. And when I left with loner car, Becca said she’ll call me when my car is done, but I waited until 3:45, no call, so I called, they said my care was done a while ago and Becca already off to home. I consider this as bad service.
8/31/2023
Leslie H. VERIFIED CUSTOMER
Jessica was a great face for your team.
8/31/2023
Timothy P. VERIFIED CUSTOMER
Nicholas was very helpful. Took the time to explain the service and was very helpful.
8/31/2023
Timothy P. VERIFIED CUSTOMER
Stephan was great, very professional and knowledgeable.
8/31/2023
Nicola S. VERIFIED CUSTOMER
We called at 1630 and found out our vehicle was ready. There was no text or call to us.
8/31/2023
Anthron S. VERIFIED CUSTOMER
Beginning was awesome, Nic was great but it was the end trying to get my car back after it was service that turned my experience sour. I had to wait an hour to get it back while my keys just sat on the back desk.
8/31/2023
Kelsey K. VERIFIED CUSTOMER
My car looks amazing thank you
8/31/2023
Stephanie O. VERIFIED CUSTOMER
Everything went well. Thanks
8/31/2023
Jeff R. VERIFIED CUSTOMER
It takes 3 weeks to get an appointment with on line scheduling. Way too long in my opinion.
8/31/2023
Ram N. VERIFIED CUSTOMER
Dollen was great and so was the whole team who manages service center requests. However, I received my truck back and when I got home the panels by my shifter were all scratched. My truck is less than a week old and it **** to see that happen.
8/31/2023
Nina H. VERIFIED CUSTOMER
Service was very efficient and quick and Jessica was very friendly. Thank You!!
8/31/2023
Richard E. VERIFIED CUSTOMER
Love Toyota of Puyallup. Wish it was easier to get an appointment for oil change.