Thank you very much to the puyallup service team and customer service ! Very grateful and appreciate with the communication and the amazing service !
8/8/2023
John W. VERIFIED CUSTOMER
Very courtious and explained the process and timing. Thank you very much
8/8/2023
Donald K. VERIFIED CUSTOMER
At 30000 miles my adaptive cruse quit working. After the computer was reset it appears the cruse is working. Chance was not sure about that nor was the manager. Now they will know if you can tell them
8/8/2023
Pauline C. VERIFIED CUSTOMER
You rock . Thank you for treating us fairly.
8/8/2023
Sayantani M. VERIFIED CUSTOMER
Their service is not poor but they can surely improve on customer service. I had to communicate with them repeatedly to install sensors on my car. There was lack of communication from their end.
8/7/2023
Chad L. VERIFIED CUSTOMER
Quick, thorough and as promised. I could not be happier! Thanks Jessica!
8/7/2023
Judith R. VERIFIED CUSTOMER
She was very polite and professional. She kept me informed on the progress on my truck.
Everyone that I came in contact with was very helpful and polite
8/7/2023
Jerry M. VERIFIED CUSTOMER
Laurie took good care of us when we brought our vehicle in for repair. We’d asked for a complete diagnosis of the problem. She kept us updated, both on what the problem was and what the total repair would cost. This is not the first time we’ve brought our Prius in for a repair. Luckily, Laurie was our customer service representative, and was the main reason we returned the second time we needed service.
8/7/2023
Ruben Dario. VERIFIED CUSTOMER
Nice sevices
8/6/2023
Jody M. VERIFIED CUSTOMER
I was there for my appointment on time at 745am and told it would be up to an hour to get my 1 tire installed. It took over 2 hours to get my 1 tire done. I understand being busy but communication with your customer would be nice if you are running behind. I had to cancel another appointment I had because of the wait. Very dissapointed.
8/5/2023
Steven H. VERIFIED CUSTOMER
Awesome service Would recommend Toyota Of Puyallup to friends and family.
8/5/2023
Todd M. VERIFIED CUSTOMER
Very impressed with Becca. She answered all my questions, was able to help me think through my best path forward with a very expensive diagnosis. I felt well taken care of.
8/5/2023
Shelly R. VERIFIED CUSTOMER
For this being Zackerys 2 nd week I thought he did a very good job!!
8/5/2023
Cory H. VERIFIED CUSTOMER
Becca is amazing at customer service!
8/5/2023
Cynthia N. VERIFIED CUSTOMER
Great
8/5/2023
Patricia W. VERIFIED CUSTOMER
I know it was done for at least 15 min, I saw it parked in the completed group. I finally asked about it and someone came out 5 min later to give me my keys. FRUSTRATING!!! 20 minutes lost for no good reason.
8/5/2023
Neil H. VERIFIED CUSTOMER
I brought my vehicle in to have the oil change done and to also look at the rear DIFFERENTIAL. I was extremely unpleased with the way I was being treated when I responded to them telling me that it was my intake that was making noise. I work with vehicles and customers every single day and when I told them there is a terrible clunking and banging coming from underneath my vehicle they responded back about my intake. When I came to pick the vehicle up I informed Nick about the clanking and showed him what I was experiencing through the TSB and I was treated like crap about it. I also waited in the lobby for an hour and a half just to have someone come out to ask me what I was waiting for like I had been pushed to the side. I'm extremely disappointed with how I was treated to the point to where I feel like the problem with my $47,000 vehicle wasn't important enough.