Toyota of Puyallup Auto Repair Service

The time taken was great and the upfront counter experience with customer service rep Aaron was top notch. The truck was washed and delivered back to my wife and I. As I begin to check out the work done, I noticed some hard scuff marks underneath the glove box. I am a security officer in downtown Seattle and I daily interact with addicts and transients. I can not prove that someone smoked marijuana in my truck but it had a fairly strong smell of it. So yes in some things happy and in some things disappointed, the guys doing the upholstery work should have cleaned up after themselves . Also had 49 extra miles on the truck which was surprising , not sure why. In house A plus, outside d minus

Very good and prompt service

NA

She was very friendly and helpful

Like the service I got…. Keep it up

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She did a great job!

I am not complaining I just wanted to tell you my experience this time of service and maybe you can use it to get better with your service PS: This is the first time that my car service really bothering me

Richard was great - friendly, professional and courteous. My only complaint is that my car was not washed as requested but that’s not Richard’s fault. I didn’t take the time to go back in and request it be washed as I needed to get to another appointment. Otherwise all was great.

Great service all around today. Prompt service, good communication, and Rick and Rich made sure my vehicle was well taken care of. Jessica was ready with my keys as soon as I got back and recognized me when I came in. Thanks to all. Feels great having found a dealership I can rely on and will be returning for future service as well as for my next vehicle purchase in the next couple months if the sales team is half as good as the service dept.

Great Job... Sincerely, Carmen

You offered a car wash and I said please. The car wasn’t washed.

You guys awesome and professional. Thank you.

Nick Gelletti and the whole crew worked diligently to diagnose the problem and then stood behind problem getting me the best value from the repairs. Very satisfied!

I’ve always been happy with the service at Toyota of puyallup including my recent visit. One thing you might want to know, they man guiding people into the service area and writing down the mileage was handing out personal business cards about his carpet cleaning business and asked me not to tell anyone. I wasn’t going to say anything but decided you should know about that.

Everyone one was very helpful and professional.

Satisfied with the good customer service

I bought my car brand new, there were swirls in the paint. They tried to say it was normal, or from driving it, or taking it through a BRUSHLESS car wash. When I finally got them to buff it, didn’t work. Had to argue with them again, they said it’s normal to have swirls in the paint, I had to call several people and argue until they were willing to look. There was a lot more to this story. I was belittled, gaslight, most of them were very condescending. When I took it in the last time l, the swirls were very clear because was able to show them in direct sun what I was talking about and they finally fixed it. BUT, not until after Matt the sales manager was very delude to me about a loaner car. I had told them a week prior, that I could bring my car in on the day they asked me to, however I was scheduled to move into my new apartment that day so needed a vehicle no smaller than my highlander. They saved me a rav 4, which is smaller. Matt brought a Honda pilot down, which I only asked “do the seats fold dow?” He never answered my question except for saying “mam, it’s just as big as your highlander” there’s more to this as well, the service rep actually came and apologized after because he thought he was extremely rude too. If I could actually get a call back from the owner of Toyota, I’d rather talk to that person. I absolutely do not want to speak with any managers. Paint looks good now, thanks

Traveling through the area visiting family & they were able to get us in on a Saturday morning without an appointment. Thank you for making it easy for us to continue our trip