Toyota of Puyallup Auto Repair Service

No not contact me. I have the 12 point inspection and was told I need a new cabin filter. I did that last service. Also told that my battery reading was on the low side. I just replaced the battery this year. All the work has been at this location. This leaves me wondering about the quality of service

No comment

Very courteous and professional. Explained everything in detail. Did not push to get recommended work done on the spot.

I was disappointed that car washes are no longer available. Maybe do an extra special fee for new car owners. Who better to take care of your loved vehicle than Toyota. I would pay it!

Great service and answered all of my questions.

Great service, friendly and thorough. It's really nice to have the shuttle. Driver was extremely nice.

Jessica is exceptional, the customer service was excellent, will continue to use Toyota Puyallup for all our vehicle maintenance.

I was asked if I wanted the vehicle washed to which I answered yes. The paperwork stated the vehicle was washed but it wasn't.

Jessica was awesome!

Just wondering how much you would take for my car

timely service

My car went in for a paint issue which took around 3 weeks which the time frame was expected. I then received a call from Toyota that my car was ready . I was told to go out front and they would bring my car out to me. I was checking the paint over to see if the paint was a match and the guy who bought my car out said he had to go. After looking it over the paint on the drivers door looked like a good match. I got into my car and there was rubber molding stuck to the front passenger seat and the interior was filthy. I left and preceded to go home then I noticed what I thought was a smudge on the front passenger wing window turned out to be a large scratch on the inside of the window then I noticed that one of the roof rubber molding was missing. I then turned around and went back to Toyota to show them the missing parts and the damage to my window. There was no quality control by Toyota after sending my car out to a third party before they brought my car out to me. My car was left and I was given a ride home. I left on vacation and returned 10 days later and my car was done 3 days after I came home. I went to pick it up and went into the service department. One of the advisers took my name and rounded up my paperwork and keys and said my car was parked out front. Then again no customer service agent went out with me to look over my car to go through the work that was done. I’m pretty sour about the whole experience and I doubt if you will ever see me in your dealership again. Mike M

Thank you Stephan for the updates on my car repair. Although there are some miscommunication prior to driving my car over, you still accepted the car and tried your best to help me and my husband's concerns.

I received excellent service regarding my tire issue. The manager came out also to say hello and see how I was doing. Great customer service. Thank you.

As always, very courteous and friendly staff from the pull in dock to finish desk.

Everyone at Toyota of Puyallup offered exceptional service! It was one of the best experiences I’ve had at a dealership. Respectfully, Erica G

Job done well and quickly at a much lower price than expected.

I had faster service than initially predicted. All was very satisfactory. Thank you.

The customer service rep was not very helpful. She is not qualified to talk to anyone about their car. She didn’t really know much about the extended warranty plans. I feel I got cheated on that. I might just have to go elsewhere for my services with another Toyota dealership.

Rebecca listened to my needs and made sure she new exactly what was going on to better assist me with our problem. She greeted me promptly with a smile, kept me well informed as the day progressed, and took care of everything and more!