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Real Reviews from VERIFIED CUSTOMERS
Jennifer R. VERIFIED CUSTOMER
No not contact me. I have the 12 point inspection and was told I need a new cabin filter. I did that last service. Also told that my battery reading was on the low side. I just replaced the battery this year. All the work has been at this location. This leaves me wondering about the quality of service
7/26/2023
Lance O. VERIFIED CUSTOMER
No comment
7/26/2023
Keri A. VERIFIED CUSTOMER
Very courteous and professional. Explained everything in detail. Did not push to get recommended work done on the spot.
7/26/2023
Cecilia B. VERIFIED CUSTOMER
I was disappointed that car washes are no longer available. Maybe do an extra special fee for new car owners. Who better to take care of your loved vehicle than Toyota. I would pay it!
7/25/2023
Jason N. VERIFIED CUSTOMER
Great service and answered all of my questions.
7/25/2023
Jodee B. VERIFIED CUSTOMER
Great service, friendly and thorough. It's really nice to have the shuttle. Driver was extremely nice.
7/25/2023
Karl P. VERIFIED CUSTOMER
Jessica is exceptional, the customer service was excellent, will continue to use Toyota Puyallup for all our vehicle maintenance.
7/25/2023
Mark S. VERIFIED CUSTOMER
I was asked if I wanted the vehicle washed to which I answered yes. The paperwork stated the vehicle was washed but it wasn't.
7/25/2023
Amy H. VERIFIED CUSTOMER
Jessica was awesome!
7/25/2023
Jack D. VERIFIED CUSTOMER
Just wondering how much you would take for my car
7/25/2023
Ayad D. VERIFIED CUSTOMER
timely service
7/24/2023
Mike M. VERIFIED CUSTOMER
My car went in for a paint issue which took around 3 weeks which the time frame was expected. I then received a call from Toyota that my car was ready . I was told to go out front and they would bring my car out to me. I was checking the paint over to see if the paint was a match and the guy who bought my car out said he had to go. After looking it over the paint on the drivers door looked like a good match. I got into my car and there was rubber molding stuck to the front passenger seat and the interior was filthy. I left and preceded to go home then I noticed what I thought was a smudge on the front passenger wing window turned out to be a large scratch on the inside of the window then I noticed that one of the roof rubber molding was missing. I then turned around and went back to Toyota to show them the missing parts and the damage to my window. There was no quality control by Toyota after sending my car out to a third party before they brought my car out to me. My car was left and I was given a ride home. I left on vacation and returned 10 days later and my car was done 3 days after I came home. I went to pick it up and went into the service department. One of the advisers took my name and rounded up my paperwork and keys and said my car was parked out front. Then again no customer service agent went out with me to look over my car to go through the work that was done. I’m pretty sour about the whole experience and I doubt if you will ever see me in your dealership again. Mike M
7/24/2023
Josephine S. VERIFIED CUSTOMER
Thank you Stephan for the updates on my car repair. Although there are some miscommunication prior to driving my car over, you still accepted the car and tried your best to help me and my husband's concerns.
7/24/2023
Gary M. VERIFIED CUSTOMER
I received excellent service regarding my tire issue. The manager came out also to say hello and see how I was doing. Great customer service. Thank you.
7/24/2023
Dena H. VERIFIED CUSTOMER
As always, very courteous and friendly staff from the pull in dock to finish desk.
7/24/2023
Erica G. VERIFIED CUSTOMER
Everyone at Toyota of Puyallup offered exceptional service! It was one of the best experiences I’ve had at a dealership. Respectfully, Erica G
7/23/2023
John O. VERIFIED CUSTOMER
Job done well and quickly at a much lower price than expected.
7/23/2023
Cynthia R. VERIFIED CUSTOMER
I had faster service than initially predicted. All was very satisfactory. Thank you.
7/23/2023
Bernice B. VERIFIED CUSTOMER
The customer service rep was not very helpful. She is not qualified to talk to anyone about their car. She didn’t really know much about the extended warranty plans. I feel I got cheated on that. I might just have to go elsewhere for my services with another Toyota dealership.
7/23/2023
Lynne L. VERIFIED CUSTOMER
Rebecca listened to my needs and made sure she new exactly what was going on to better assist me with our problem. She greeted me promptly with a smile, kept me well informed as the day progressed, and took care of everything and more!
7/23/2023