just took long, with a scheduled appointment 2 hrs is too long
7/7/2023
Deborah C. VERIFIED CUSTOMER
Thank you for the rant experience it was awesome
7/7/2023
Kim S. VERIFIED CUSTOMER
Nicolas was great, but unfortunately the person I processed transaction with after my 3.5 hour wait wasn’t. All service from everyone else was fantastic except for her. I believe her name was Suzanne or mollie not exactly sure because they didn’t have name tags.
7/6/2023
Kimberly H. VERIFIED CUSTOMER
Jessica was friendly, helpful, and answered all of my questions. She’s great!
7/6/2023
Sokhoeurn M. VERIFIED CUSTOMER
Excellence service!
7/5/2023
Amanda L. VERIFIED CUSTOMER
Even though there was a miscommunication between staff, extending my Toyota cares by one additional service because I was under on mileage was honored and I appreciate it!
7/5/2023
Josephine B. VERIFIED CUSTOMER
I came in for the 20K maintenance service. Routine service and satisfied with Jess customer service. She showed me the tech notes and explained the the findings (or lack of no issues with the truck). Thanks for having coffee and snacks!
7/4/2023
Mercedes M. VERIFIED CUSTOMER
No negative comment, the lady that checked me in was very nice. Great job totally on services ????.
7/4/2023
Melissa P. VERIFIED CUSTOMER
I was remarkably satisfied with my entire experience until it was time to get my keys. The service rep told me my car engine had a bunch of oil all over it and the techs could not determine the point of origin. The agent said I needed to keep my oil topped off until my next service appointment and to monitor closely until such time I was back for service. He said if my block was leaking, the cost would likely be between 4-5K.
At the time, I should have asked to see my engine, but I did not. On the way home, I got scared, so I went to my brother in laws home, and he checked my engine, as well as beneath my truck. No oil in sight.
I don’t understand why I was told something about my car that wasn’t true. I was scared to even be driving my car home, and I have lost confidence in the general maintenance section of Toyota Puyallup.
7/4/2023
Molly T. VERIFIED CUSTOMER
Super simple visit. Within the time Jessica quoted, and less expensive!! Happy 4th!
7/4/2023
Jeffrey P. VERIFIED CUSTOMER
Thanks.
7/4/2023
Patricia W. VERIFIED CUSTOMER
friendly, professional and good customer service !!!
7/4/2023
Amanda H. VERIFIED CUSTOMER
Nicolas was very polite and kept me up to date on what was happening with my truck. Coming from out of state I very pleased with my service. Waiting area and staff were all welcoming and helpful. Thank you.
7/4/2023
Steve R. VERIFIED CUSTOMER
Service was complete promptly.
7/3/2023
Joseph R. VERIFIED CUSTOMER
Your Toyota dealership was great. I had to use my own AAA to get my vehicle to your dealership, Toyota care did not show up or keep me posted on when they could tow my vehicle. I called them at 4:45 pm they told me 89min after 5 hours of waiting I just called and canceled and used AAA
7/3/2023
Gary B. VERIFIED CUSTOMER
Diagnosed problem and fixed it. Service done quickly. Well done.
7/3/2023
Jim S. VERIFIED CUSTOMER
Jacob was very helpful, friendly, knowledgeable and provided valuable insight on the maintenance of my Toyota.
7/2/2023
Zack D. VERIFIED CUSTOMER
Aaron was Great
7/2/2023
Kamal S. VERIFIED CUSTOMER
You guys were there when I needed you, and that means a lot.