My rep owned every issue. He was awesome. He had a poem in his arm cant remember his name.
6/28/2023
Denise R. VERIFIED CUSTOMER
Stacy was very professional, yet personable and patient with my questions.
6/28/2023
Jessica C. VERIFIED CUSTOMER
I appreciate the wonderful communication and follow through had by our service manager. I look forward to giving positive feedback in the survey.
Thank you,
Jessica
6/28/2023
Lew J. VERIFIED CUSTOMER
So far so good
6/28/2023
Christopher C. VERIFIED CUSTOMER
Sophia was awesome and efficient! She gave me everything I needed and a comprehensive assessment of my vehicles needs. Sophia is an asset to her costumers.
6/28/2023
Adam F. VERIFIED CUSTOMER
I was quoted to replace my front brakes and rotors when I just had them done last week.
6/28/2023
Krista B. VERIFIED CUSTOMER
I came into because my car was showing Maintenance Required on the display. I had the oil changed and the Multipoint Inspection noted that I needed a cabin air filter and an under hood air filter. This could not be completed due to lack of supplies. I will need to make another 30 minute trip to get these items fixed. I was also asked if I wanted my car washed and I said yes, but when I picked up my car it hadn’t been washed. Then when i started my car the Maintenance Required alert was still in my display.
6/28/2023
Martin K. VERIFIED CUSTOMER
I do satisfy the job
6/28/2023
Mary S. VERIFIED CUSTOMER
Very wick and efficient service. Everyone was helpful and friendly. Thank you all!
6/28/2023
David S. VERIFIED CUSTOMER
Pore comuccation from tech. I had to call repeatedly to figure what was going on with my truck. I don't think my original complaint was addressed. They sure found some additional work to bill me for. Cashier was rude whe I arrived to pick up my truck.
After repeatedly dealing with horrible service from your service department. I will not own another Toyota.
6/28/2023
Jerry J. VERIFIED CUSTOMER
I was asked if I wanted my truck washed. I said yes, but it was not washed. Was told that they only change the oil every ten thousand miles. I've never heard of this. My truck had a foul oder in it after the service.
6/27/2023
Dean H. VERIFIED CUSTOMER
Great Staff friendly environment
6/27/2023
Wendy V. VERIFIED CUSTOMER
I HAD A LONG WAIT TODAY MY APPOINTMENT WAS AT 1:15 AND I paid at 4:00 or so. And when did you stop a nice car wash?
6/27/2023
Dennis C. VERIFIED CUSTOMER
Is not friendly
6/27/2023
Laverta S. VERIFIED CUSTOMER
Sophia Benzine performed her duties and responsibilities in an outstanding manner. Her approach to customer service is outstanding. She is a valuable asset to Toyota of Puyallup!
6/27/2023
James S. VERIFIED CUSTOMER
Anastasia was PERFECT! Friendly, polite, knowledgeable and Very Very efficient! Would like to work with her again!
6/26/2023
William B. VERIFIED CUSTOMER
Oil change reminder sticker was not affixed to windshield as I requested…maybe don’t provide this service anymore? Also car was not vacuumed…don’t do this any more either? Not criticizing, just noting some things I was used to getting done when serviced. Otherwise service was great and I’m happy! Thanks…until next time.
6/26/2023
Janet G. VERIFIED CUSTOMER
They made a scratch on my car without notice me and now I need to pay and fix the painting. I will give 0 on this.
6/26/2023
Scott M. VERIFIED CUSTOMER
Poll of public opinion never go to the dealership for work they over charge is what I’ve heard. Not in my opinion, completely happy with the service provided. Work done was done timely and professionally and the cost was quoted and was exactly what they said it would be.
6/26/2023
Aisha W. VERIFIED CUSTOMER
She caught and error on my invoice and had it fixed immediately.
Thanks