The headliner was ripped while in your care. The stain was also left behind. There’s a new hole to one of the interior doors. It was not washed before I got it back like was offered to me. I went 5 weeks without a loaner when I was told I would get a call if one came available
6/17/2023
Josephine S. VERIFIED CUSTOMER
We are so glad that we change dealership to do service for our car. Toyota of Puyallup has better customer service than Larson. The employees are extremely professional, accommodating, fast, and efficient from the time we make our appointment on the phone, check in our car, text updates, to pick up after the service.
Thank you so much!
6/17/2023
Krystal D. VERIFIED CUSTOMER
Nick did a great job communicating from start to finish with progress updates, and notifying me when my truck was ready for pickup.
6/17/2023
Gery F. VERIFIED CUSTOMER
I really trust taking my 2011 Prius here. Prices are competitive but the service is impeccable! I'll never go anywhere else honestly.
6/17/2023
Maribeth S. VERIFIED CUSTOMER
Great service
6/17/2023
Dehlia O. VERIFIED CUSTOMER
It took a really long time, and it wasn’t washed or vacuumed.
6/17/2023
Leonard W. VERIFIED CUSTOMER
Very professional young man. Excellent attitude. Overall my experience was excellent.
6/16/2023
Bill W. VERIFIED CUSTOMER
I'm always very pleased with service I receive at Toyots of Puyallup. Thanks for all your efforts
.
6/16/2023
Richard H. VERIFIED CUSTOMER
James is a guy that I trust and a main reason I will return with any issues with my Tundra in the future!!!
6/16/2023
Charles C. VERIFIED CUSTOMER
The service writer asked if I wanted the car washed after the service and I said yes, the car wasn’t washed and the paper floor mat was still in the car. The service writer wasn’t even the person that talked to me after the service was done.
6/16/2023
Jeffrey W. VERIFIED CUSTOMER
James took very good care of me
6/16/2023
Joseph G. VERIFIED CUSTOMER
Jessica was very professional. She seemed very committed to customer service. When she noticed me waiting she was very prompt and got me on my way quickly. I appreciate it greatly as I had to get to work. I look forward to working with her again.
Thank you, Joseph G
6/16/2023
Ronald L. VERIFIED CUSTOMER
Dollen was awesome. Great customer service. Thanks!
6/16/2023
Frederick A. VERIFIED CUSTOMER
Outstanding customer service by everyone!
6/16/2023
Rosemarie T. VERIFIED CUSTOMER
My service technician was very nice
6/16/2023
Debra B. VERIFIED CUSTOMER
Great service and support. Nic was exceptional! I will recommend to family and friends.
6/16/2023
Roberto C. VERIFIED CUSTOMER
Keep up thr good work!
6/16/2023
Alvin C. VERIFIED CUSTOMER
Stephan Hull was amazing. He made the service experience very smooth.
6/15/2023
Dorothy H. VERIFIED CUSTOMER
The oil panel cover under my car was apparently not well secured after my service in February. It came open and got dragged everywhere I drove. When I had my summer tires put back on, I was told about the door panel. I came in last week for service and discussed this with the person one signs in with. Later I was informed the service manager would not replace the damaged panel cover but just secured the door. I fail to see how the unsecured door damage is not totally your responsibility and should have been replaced without charge. How am I wrong?
6/15/2023
Amber K. VERIFIED CUSTOMER
Aaron was patient, considerate, and helpful! He explained everything in detail and made the experience smooth. Thanks Aaron!