Jessica was very nice. She even changed the name from Philip to Pamela. You are still sending messages to Philip. He died and it is hard to see his name on my text.
6/15/2023
Teresa P. VERIFIED CUSTOMER
My service experience was ok, just not as great as usual. I know it was busy, but I sat patiently waiting for two and a half hours for my service to be completed. I was told at check-in that it would be an hour and a half, so I was surprised when it took so much longer than usual for my oil change/5,000 mile service to be finished. Sometimes someone will come by and say my car will be finished soon or whatever, but there was no additional communication this time. Then the cashier seemed distracted and bothered when I asked for my punch card to be punched. I had to look around to the side of the building for my car, then I noticed that the hood wasn't even closed tight. It wasn't a big deal, but I guess I was just a bit frustrated by this point and then disappointed that I didn't receive the overall friendly service I usually get here from start to finish.
6/14/2023
Anita R. VERIFIED CUSTOMER
Jacob was the epitome of excellent customer service. Very knowledgeable and communicative in terms easily understood. I was highly impressed and very satisfied with this service experience.
6/14/2023
Wei Y. VERIFIED CUSTOMER
They were very busy but still took the time to help and explain everything…Good job!!
6/14/2023
Katherine K. VERIFIED CUSTOMER
Just because it took longer than I expected but the car is running great and that is very satisfying
6/14/2023
Steven K. VERIFIED CUSTOMER
Great experience. Everyone was very nice and eager to help.
6/14/2023
Karen V. VERIFIED CUSTOMER
Very informative
6/14/2023
Judith B. VERIFIED CUSTOMER
The rodent damage under the hood was repaired for much less than I thought it might be, and in a very timely fashion. All of the staff I interacted with were so pleasant and helpful. Thank you!!
6/14/2023
John D. VERIFIED CUSTOMER
Jessica was great and made the service appointment checkin-in and check-out very quick and easy. Great customer service!
6/14/2023
Eugene G. VERIFIED CUSTOMER
I have had my 2018 4Runner serviced here since I bought it new and it ‘s always been a great and trusting experience.
6/14/2023
Lani A. VERIFIED CUSTOMER
Jessica was fantastic as always!
6/14/2023
Judy O. VERIFIED CUSTOMER
Outstanding customer service!
6/14/2023
Nicole J. VERIFIED CUSTOMER
Stephen was courteous and knowledgeable. He told me what to expect as far as my wait time and how I would be contacted once my service was completed.
6/14/2023
Mark F. VERIFIED CUSTOMER
Mr. Gillette has been the best!
The man knows his job and performs it outstandingly!
He is an asset to your company!
6/13/2023
Paul T. VERIFIED CUSTOMER
We were sorry to find you no longer wash & vacuum vehicles. ????
6/13/2023
Debra B. VERIFIED CUSTOMER
Everything was great the people were very nice as they have been for the last 20 years.